Get to know the Team
We are a team that celebrates mutual respect and collaboration. We are passionate about creating value for customers and partners. We strive to do excellent and meaningful work with the clarity of thought, creativity and effective execution. If all these excite you, join us today.
Get to know the Role
The Acquisition Manager is responsible for developing and executing an acquisition strategy for new passengers, Grab driver-partners, and partner merchants. He manages a team of agents and ensures the efficiency of on-ground acquisition operations.
The day-to-day Activities –
- Define the current landscape. Identify opportunities and key segments to target
- Develop and execute an effective acquisition strategy; acquire new passengers, drivers and merchants by effectively developing and communicating a clear Grab value proposition specific to their needs
- Oversee top-down acquisition targets, allocate targets to staff, and organize teams to hit targets
- Be responsible for a high performing team. Set up robust performance metrics. Be fully aligned on company’s growth strategies and empower the team to execute initiatives in support of business KPIs
- Create and implement an incentive structure that can motivate the acquisition team to deliver on sales targets and quality metrics
- Monitor sales staff attendance in accordance with work schedule. Ensure that sales staff are clear on their responsibilities and apply the most recent processes and procedures
- Provide overall direction for the acquisition team. Direct and coordinate activities of this team with other business verticals and stakeholders
- Identify and improve on process and procedure inefficiencies within sales operations. Develop and manage tools to track sales operations. Implement control measures to ensure zero incidences of fraud
- Review reports, ensuring accuracy of content, and taking corrective actions if necessary
- Provide insights to Marketing Team to create effective materials to support acquisition efforts. Ensure availability and appropriate display of brochures, posters, forms, publications and other documentation in agreed channels
- Manage and track the team’s budgets effectively; be able to forecast expenditures
- Support to build and maintain a high performing team with a best in class team culture. Manage and motivate the sales team to achieve targets. Track progress of sales against plan, and provide support and coaching to staff as required, including problem solving and conflict resolution (as needed). Conduct regular staff performance appraisals and continuous professional development of teammates
Our-Must Haves for the Ideal Candidate:
- Have at least a University degree in Business Management, Sales, Marketing or related fields Experience in a similar start-up or fast-paced, hyper-growth environment is a definite plus
- At least 7 years’ experience in a Sales Management position with a proven track record
- Good command of written and spoken English AND Burmese
- Decent proficiency in MS Office
- Deep understanding of a winning team’s DNA; track-record of building well-rounded teams
- Ability to work independently and deal effectively with complex, changing, and ambiguous environments
- Demonstrates clarity of thought, sharp analytical ability, effective problem-solver
- Strong inter-personal skills to manage both internal and external stakeholders
- Strong code of ethics and sound business judgment required
- Strong track record in project management, a high level of attention to detail and efficiency while working on various initiatives and under tight timelines
