Tour Operation Executive (English Speaking)

1. Main tasks

• Compile and recheck all information received - Recheck the new programs carefully and inform the Sales Department or Reservation staffs in case of any unreasonable problems - Ensure that all the needs of the clients are met (request a confirmation from the Sales department to guarantee that all the received information is correct)
• Conduct the operating program - Build a tour program and prepare tour guide materials: recheck all the services, add notes for the guide with special remarks concerning the profile of the traveler(s), prepare welcome gifts, sightseeing tickets, tourist registration forms, etc.
• Deliver profiles over to tour guides - Brief programs carefully to tour guide, pay attention to the unique selling points in comparison with the origin - Make calls and deliver profiles over to tour guide prior to five days in low season and three days in high season
• Monitor, supervise and solve problems arising during the tour - Pre-check services to make sure all services are reserved before the client ’ s arrival - Monitor, supervise and update information and situation of tourists through the tour guide - Directly solve problems arising during the tour and take responsibility of any problems arising and any additional costs - Update the issues in the issue reports and transfer them to the Quality Control Department
• 2. Other Tasks - Handle the cases which need changing due to storms, floods, etc. - Update information about the sightseeing fares, opening and closing times of tourist spots - Conduct inspection destination / service to update information to other department - Conduct research to extend guide database by finding possible guide suppliers - Conduct meeting with guides: review the salary of guides and the payment facilities every year - Update and implement all commitments, policies and guidelines about Sustainability

• 1. Competency - Fluent in English language - Good knowledge of the Tourism field, Hotel and Tourism Management - Good leadership and management skills - Good analytical and problem-solving skills and strong decision-making skills - Good presentation skills - Good communication skills - Good computer skills (Excel, Word, Outlook) - Good planning and organisational skills to balance and prioritise work - Self-motivated to learn new concepts and participate in new projects - Characteristics: pleasant personality, positive attitude, open-minded, honest, active and decisive
• 2. Education - University: Bachelor ’ s or Master ’ s in Hotel/Tourism/Foreign languages or other related fields
• 3. Experiences - At least two years   of experience in tourism industry