Customer Service Executive (Chinese speaking)

Key responsibilities:

● To respond and ensure the customer inquiries and requests are addressed in a timely

manner.

● To coordinate with the sales team, other internal teams, suppliers to ensure the product

quality and customers’ requirements are met.

● To handle customer complaints according to the Company procedures and service

standards.

● To communicate with the sales team and key vendors regarding the latest development

of the customers and to maintain updated customer profile information.

● To proactively share among team members on new product / system knowledge and on

lessons learnt from the mistakes to improve the quality of the whole team.

● To assist and back up other team members and provide support and report to

Supervisor.

Requirements:

● Bachelor’s degree.

● At least 02 working years related experience in: Customer Service, Supply Chain,

Merchandising, Procurement, Order Management...

● Strong written, verbal skills in English and Chinese

● Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes,

and function specific software.

● Excellent customer service & presentation skills.

Salary: 15 - 18MIL (Gross)