TIS Regional Lead - Strategy & Operations

Get to know our Team:

• As the Senior Risk Analyst, you will develop a deep understanding and intuition of the behaviours of the passengers and drivers, and translate these intuitions into actions.
• You will have opportunities to define strategies to minimize gaming in our system to create a safer environment for all our users.

Get to know the Role:

• Analysis and Performance Metrics Reporting, proactively monitor success metrics and take prompt action to mitigate fraud losses.
• Act as primary subject matter expert, develop policies and guidelines on how to resolve large and complex business problems.
• Advise regional businesses on any potential risks to profitability, safety and security and launch targeted fraud prevention/mitigation strategies to meet all the KPIs set.

The day-to-day activities:

• Analyze data to develop insights on user behaviour and/or potential for risks.

• Develop a deep behavioral understanding and intuition of our passengers and drivers, especially in the space of how they would violate our policies and game our systems.

• Translate these intuitions into actions to identify and take down those who violate our Terms of Services.

• Collaborate with cross-functional groups such as Engineering, Data Science, Customer Support, Marketing and Product Management to improve processes, system functionalities, and fraud detection methods.

• Manage escalations, appeals and enquiries from users.

• Review and make decisions on grey cases of user behaviors.

The must haves:

• Degree/Professional Qualification in any field or minimum 3 years related work experience.

• Good experience in collaborating with cross-functional stakeholders to build robust and broadly compatible solution.

• Strong experience with metrics and reporting, and tools like Excel.

• Excellent written and verbal communication skills along with strong training skills.

• Detail-oriented and efficient time manager who is able to thrive in a dynamic and fast-paced working environment.

• Manage project rollout of enforcement changes, including providing analytical insights and operational support.

• Experience with tools such as SQL and Tableau preferred.