Temporary Air Export Customer Service Officer (8 months)

1. General Description:

AE Customer Service will interface with customers, stakeholders in daily communications.

2. Specific Accountabilities:

• Receiving booking / forecast from shipper /Schenker overseas
• Contacting with shipper/ Schenker overseas to get all information if necessary
• Checking accuracy of information between booking receive and Customer's system.
• Contact with overseas to get approval if requested
• Handover information to booking for space arrangement
• Sending Schenker booking confirm to Factory
• EDI entry / customer's system input
• Tracing shipment status on website, update schedule to destination if having any change compare initial confirmation
• Correspondence with customer and overs to solve any problems (late delivery cargo to airport, damage cargo,….)
• Claim to carriers for any damage/missing case and update to customer/claim team in SGN for insurance.
• Sending daily / weekly / monthly /any report to Customers if requested
• Must request customer confirm when they receive our VAT invoice.
• Push COD customer for payment
• Push confirmation from Schenker overseas for billing and get payment
• Handover file (cover sheet) to accounting person after got payment.

3. Skills Required:

 Good English in reading & writing skill
 Positive ‘can do’ attitude
 Commercially astute and customer focused
 Team player
 Responsible
 Hardworking, willing to work under high pressure.
 Good communication and interpersonal skill.