AIR EXPORT CUSTOMER SERVICE EXECUTIVE (Temporary)

1. GENERAL DESCRIPTION: This position is responsible to all CS tasks relating to Air Export shipments monitoring by HCM Branch. This will include but not limited to all customer service – related functions and reporting requirements. Further the individual will be required as needed to align / coordinate with other departments / colleagues to fulfill the customer’s requirements

2. SPECIFIC ACCOUNTABILITIES:

• Coordinate with customer, oversea and all related parties to fix the ex-factory date for air export shipments after receiving approval from Sales team, Pricing team or Schenker oversea.
• Strictly follow SOP set up for each single account and cooperate other parties for ensuring smooth implementation:
  + Provide shipping details of Q’ty, service level, commodity, transit time requirements, airline requirements to procurement team for space arrangement and SLV team for pick up plan.
  + Reserve space for some accounts.
  + Check carefully shipping details of every export shipments which receive from shippers, get their confirmation and combine oversea requirements, then pass over all related parties to process: check draft hawb with customer & destination: shipper’s details, consignee’s details, q’ty , description of goods, term,… and check with customer & oversea for any documents requirement or any special handling.
  + Check correct accounting details from customer, Schenker oversea and inform Accountant/ Document/ Billing team to issue invoice.
  - Complete reports system per customer’s requirements.
  - Make all cost reserves in TMS (procars) by shipment levels.
  - Verify billing back from overseas of destination charges
  - Track, trace and follow shipments until cargo arrive destination or consignee’s warehouse.
  - Insurance buying if required.
  - Solve problems when it happens.
  - Daily communication and corporation with multiple parties (internal and external): Customers, Sales team, Booking team, Document team plus others etc... to ensure efficient handling and customer satisfaction for all air export shipments.
  - Back up tasks during her teammate’s absence
  - Strictly follow company’s rule during working hours
  - Fulfill other tasks as assigned by Airfreight Export Manager
  - Flexibility to adapt new tasks assigned by Management according to Dep. and Company‘s demand.

3. SKILLS REQUIRED:

• Effective English and Vietnamese communication (written and verbal)
• Good MS Office
  - Incoterm/ shipping term knowledge
  - Excellent Customer service skills
  - Customer-oriented minded
  - Sharp minded, fast learning
  - Good communication and interpersonal skills
  - Strong Problem Solving skills
  - Ability to work independently, be ready to work overtime and under high pressure
  - Pro-activity.
  - Teamwork spirit.

4. EXPERIENCE AND QUALIFICATION:

• Bachelors in Foreign Trade/ Economics
• Minimum 1 years of experience in forwarding/ logistics companies