Supervisor, Quality Surveillance & Improvement

Job Summary

• We are looking for a Supervisor, Quality Surveillance & Improvement to join our team and drive quality excellence through effective Process Audit, Product Audit, Continuous Improvement, and quality-related projects.
• In this role, you will lead the QSI team in identifying quality risks and opportunities, driving data-based problem solving and improvement initiatives, and ensuring sustainable results.
• You will also play an important role in people and team management, developing team capabilities and fostering a strong quality and continuous improvement mindset.
• This position requires a combination of strong quality expertise, analytical and problem-solving capabilities, project management skills, and people leadership.

Job Description

1. Quality Surveillance & Audit

• Lead and oversee
• Process Audit activities to assess process compliance, effectiveness, and potential quality risks.
• Lead and oversee
• Product Audit activities to ensure products meet defined quality standards and requirements.
• Analyze audit findings, identify systemic issues and root causes, and follow up on corrective and preventive actions.
• Monitor quality trends and performance to identify risks and opportunities for improvement.

2. Quality Improvement

• Lead and facilitate
• Quality Improvement Projects , applying appropriate quality tools and methodologies to address problems and improve process performance.
• Drive root cause analysis and develop practical, sustainable solutions together with relevant stakeholders.
• Track project progress, effectiveness, and results to ensure improvements are implemented and sustained.
• Promote a proactive and preventive approach to quality across relevant functions.

3. Ad-hoc & Cross-functional Projects

• Lead or support ad-hoc quality projects and initiatives relevant to the QSI team and business priorities.
• Collaborate with cross-functional teams to identify opportunities, solve quality-related issues, and improve overall operational performance.
• Provide quality insights and recommendations to support decision-making and continuous improvement.

4. People & Team Management

• Manage, coach, and develop QSI team members to strengthen technical capabilities and professional growth.
• Set clear expectations, priorities, and performance objectives for the team.
• Build a culture of ownership, collaboration, problem-solving, and continuous improvement .
• Ensure effective resource planning and allocation to deliver QSI activities and projects.

• Bachelor’s degree in
• Quality Management, Engineering, Manufacturing, Industrial Engineering, or related fields .
• Solid experience in
• Quality, Quality Assurance, Quality Control, Process Audit, Product Audit, or Continuous Improvement within a manufacturing or operations environment.
• Strong knowledge of quality principles, tools, and methodologies .
• Deep understanding of quality standards, requirements, audit practices, and relevant quality management systems .
• Strong analytical, logical thinking, and problem-solving skills , with the ability to identify root causes and develop effective solutions.
• Demonstrated experience in leading or participating in improvement projects and delivering measurable results.
• Strong people management, and team development capabilities.
• Fluent English communication skills, both written and verbal, with the ability to work effectively in an international environment.
• Result-oriented , with strong ownership and accountability for deliverables.
• Proactive and detail-oriented , with the ability to identify risks, follow through on actions, and ensure sustainable results.
• Strong communication and stakeholder management skills, with the ability to work effectively across functions and levels.
• Able to manage multiple priorities and work effectively in a dynamic, fast-paced environment .
• If you are passionate about Quality, Continuous Improvement, Problem Solving and People Development, this is an opportunity to make a meaningful impact as part of Pandora’s growing Crafting & Supply organization in Vietnam.
• Apply now and join us in crafting the future of quality at Pandora.
• Due to the high volume of applications, we will only be reaching out to candidates who are being actively considered.