Seller Quality & Compliance Lead - Operations, Shopee

• Oversee seller compliance across Mall Onboard/Offboard, PS On/Offboard and Seller Penalty Control to ensure sellers meet platform standards and legal requirements.
• Build and improve control processes based on policy, seller type and business risk.
• Review seller performance through data metrics, operational behaviors and supporting documents such as licenses, contracts and brand authorization.
• Handle seller complaints and appeals with fairness and transparency.
• Collaborate closely with BD, Legal, and cross-functional teams to align compliance and brand protection practices.
• Lead module PICs in task delivery, SLA, quality and productivity.
• Manage task efficiency, including workload, backlog, backup and bottlenecks.
• Own process/SOP implementation for key initiatives.
• Consolidate feature requests, UAT feedback, issue tracking and post-launch reviews.
• Escalate key risks and propose data-backed improvements.

Yêu cầu

• 3+ years of experience in e-commerce, logistics or compliance operations.
• Strong analytical and data skills, proficient in Excel/Google Sheets dashboards.
• Experience in seller verification, brand/IP control, or compliance operations
• Excellent communication and stakeholder management abilities.
• Leadership experience in managing BPO or in-house teams.