Mô tả công việc
DUTIES & RESPONSIBILITIES
- Ensure the goods are shipped on time and quantity
- Receive PO from customers and Manage orders
- Receive requests, feedback and Resolving complaints from customers
- Respond to customer queries in a timely and accurate way, via phone, email to provide support and information on an assigned product or service
- Ensures that appropriate actions are taken to resolve customers problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
- Cons setup, cons planning, inventory disposal, PO follow up on parts meeting TP
- Performs other related duties as assigned
Yêu cầu ứng viên
JOB REQUIREMENTS
- Bachelor’s degree in Business, Communications, or related fields 3-5 years working experience as Customer Service
- Knowledgeable in ERP System/ Epico
- Excellent communication skills including active listening
- Service-oriented and able to resolve customer grievances
- Knowledge of, or ability to learn, product, service, or area of customer service specialization
- Hard working, responsible, honestly, quickly, enthusiastic
- Ability to team-working and work independently, cautiously
- Organizational, arrangement skills
- Proficient in computer skills
- Good verbal and written communication in English
- Working Time: 7:45 AM – 5:30 PM (Mondays – Fridays)
- Shuttle bus service is available upon registration.
- Benefits - Meal Allowance: Daily meal support provided. - Working Equipment: Necessary working equipment and tools will be provided. - On-the-job Training: Opportunity to gain practical experience. - Professional Working Environment: Opportunity to work in a professional and multinational environment. - Healthcare Insurance: Healthcare insurance premium is fully covered by the company in accordance with company policy.
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- Nguồn tin
- Nguồn: CareerViet · đăng 08/10/2026
