[Quận Tân Bình, HCM] Export Customer Service Staff (Junior level - salary up to 16,000,000 VND)

A big Japanese logistics company, which provides comprehensive one-stop services and solutions that incorporate airfreight forwarding, Ocean freight forwarding and a full-range of logistics services to clients on a global scale, is now opening the position of:

EXPORT CUSTOMER SERVICE STAFF

SALARY: 12,000,000 - 16,000,000 VND + Overtime allowance

• JOB DESCRIPTION:

• To provide a consistently high level of service to internal and external customers.
• To offer schedule information, service parameters, and release and cut off information, shipping instructions (bookings), changes in destination, delays in transit and customer inquiries or complaints.
• To respond in a timely manner to queries (both internal and external) pertaining to export documentation issues and to strive at all times to meet established quality guidelines.
• UFS data input timely.
• Conduct all daily assigned job following the SOP, ISO requirement.

Booking

• Take booking instructions from customers in an efficient and professional manner ensuring that:
• Placing booking with suppliers as per guidelines from manager.
• All data pertaining to the booking and client details are correctly entered into UFS and daily booking records.

Booking Management

• Monitor space allocations and keep customers informed of any changes to the booking.
• Attend to day to day control of bookings and capacity of you designated customers.

 In conjunction with the team supervisor, coordinate a waitlist and rolling list if/when necessary.

• Monitor and maintain a consistently high level of communication with all relevant parties.
• Keep customer informed of any changes to the product/schedule of original booking.

UFS inputing & Documentation

• Timely action of  MBL& HB/L issuance and sending pre-alert to all related parties.
• Inputing cost/ sales into UFS system timelyPayment process with carriers
• Checking copy of Invoice from carrier/co-loader and hand over invoice to Act.

for payment

• Following up payment process and get MBL surrender/ Telex release after payment was doneFoCustomers
• Ensure the highest level of customer service is offered to both internal and external customers at all times.
• Respond promptly to internal/external customer queries.
• Assist in broadening the customer base and ensuring that accurate and up to date data exists in UFS customer profile.
• Follow through with all communication to the customer which is requested of you by the Team Leader and manager in order to ensure that the customer is kept aware of all necessary information with regards to their shipment.

Email

• Monitoring of email, replying to messages, and acting on information relayed where necessary within 24 hours of the initial inquiry being received.

• REQUIREMENTS:

＜MUST＞

• From 24-30 years old
• Graduated from College or above
• At least 1 year experience of similar job in logistic/forwarder company
• Experience in using system for bookings, documentation, shipping document insurance, intranet.
• Experience with all aspects of operation procedures.
• English: Intermediate level

• BENEFITS:

• 13th month bonus
• Health insurance/Social insurance
• Overtime allowance (this position will include overtime work because we have to deal with shippings which could not be delivered during lockdown)
• Telephone allowance
• Company trip: once a year
• Note: there is no incentive and commission