Customer Service Associate

Main responsibilities:• Contact customers to offer product advice based on the data given.

• Provide excellent customer service and answer product questions for both old and new customers.
• Taking orders over the phone
• Gather more information about clients in order to boost sales.
• Follow up and care for consumers on a regular basis to keep them happy.
• Keep track of orders that have been delivered and work with suppliers to improve delivery efficiency.
• Achieve daily, weekly, and monthly goals

What we seek:

• An outgoing and open-minded personality that can interact and influence people with different profiles (age, nationality, experience, background);
• Ability to work individually, as well as in a team, and a strong feeling of responsibility. Capacity to work under duress
• Autonomous and adaptable attitude to cope with an ever-changing working environment;
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;

Benefit

• Income ranging from 8 million to 12 million (VND), 13th month pay, performance-based commission
• Taking full advantage of the company's benefits: Social insurance, unemployment insurance, and health insurance are all types of insurance
• Participate in a variety of engagement activities: Company trip, Year End Party, Birthday,….
• Employee training and development program