Customer Service Intern

• POSITION TITLE: CUSTOMER SERVICE ASSOCIATE
• FUNCTIONAL BUSINESS OBJECTIVES (FBOs):
• Genkin is looking for an outgoing Customer Service Intern to assist our customers with product inquiries in a swift, proficient, and friendly manner. This is a critical part of our mission to deliver timely, accurate and professional customer service to all Genkin customers.
• This position requires an action-oriented, flexible problem solver who will assist customers in expediting orders and correcting post-delivery problems.
• Report to: General Manager
• _________________________________________________________________

KEY RESPONSIBILITIES

• Replying client’s queries about product information via Facebook and Zalo platforms
• Maintaining client relations from Japan and Vietnam.
• Resolving products/ service issues for customers
• Answering phone and customer enquiries mail.
• Identifying customer needs, handling their complaints relating to the loss or damage during the transportation.
• Forwarding and transferring queries to relevant individuals and departments in order to solve customer's concern.
• Ensure that all data is inputted in ERP and are up to date for customers and GM (General Manager) to track.
• Utilizing customer relationships to create new sales opportunities and strive to build up long-term partnerships for the company.
• Be proactive in collecting customer's feedbacks to improve Genkin’s CRM platform as well as optimizing the service.
• Following up with clients to ensure their satisfaction and needs are met while using Genkin's service.

REQUIREMENTS

An ideal candidate should possess

• Strong communication & negotiation skills.
• Good relationship management.
• Ability to work under pressure.
• Good problem-solving skills.
• Proficient in computer skills.
• Be proactive
• Humble, respectful, responsible
• Roll-up-your-sleeve attitude and eagerness to learn
• Hold yourself accountable for your decisions and actions .
• Responsible for Genkin’s reputation during employment.

Academic requirements

• Sophomore or fresh graduates are welcomed
• Have interests in developing career in Customer Service
• WHY SHOULD YOU JOIN US?
• Genkin has an awesome and inspiring work environment and business culture.
• Genkin is all about work efficiency, our ERP has an automatic report system, where you can work more productively and avoid tedious tasks.
• Our office is located at the center of District 1.
• Genkin provides our employees with high-quality equipment from Apple, Samsung, Dell, and Sony because we want you to do your best at work.
• We are dedicated to offering unlimited growth opportunities.