Nhân viên IT Helpdesk

• Receive and handle IT support requests from office employees, ensuring timely responses and minimizing disruptions to daily operations. ·  Troubleshoot and resolve issues related to desktop computers, laptops, printers, peripheral devices, office software, Wi-Fi, internal networks, and other office-connected equipment. ·  Install operating systems, Microsoft Office, software, and other necessary work applications. ·  Create, assign, and manage work accounts such as email accounts and other internal platforms according to business and user requirements. ·  Manage the allocation, retrieval, inventory, tracking, and periodic inspection of IT equipment by employee and department. ·  Coordinate with service providers to resolve network, Internet, or equipment issues that are beyond the scope of internal IT support. ·  Perform other related duties as assigned by the Manager.

Education

• Bachelor’s degree or college diploma in Information Technology, Network Administration, or a related field. ·
• Experience: 01–03 years of experience in IT Helpdesk, Technical Support, or a similar position. ·

Technical Knowledge

• Solid knowledge of computer hardware, operating systems (Windows/macOS), office applications (Microsoft Office/Microsoft 365), and basic networking concepts (Network, TCP/IP, DNS, DHCP, etc.). ·

English Proficiency

• Good communication skills in English, both spoken and written.