IT Helpdesk/ IT Support

FUNCTIONAL OBJECTIVE: Responsible for ensuring the smooth running of computer systems and ensuring users get maximum benefits from them.
REPORTS TO: Assistant IT Manager

KEY RESPONSIBILITIES

 40% Maintenance
 Installing and configuring computer hardware operating systems and applications
 Maintaining, monitoring systems
 Monitoring and maintaining computer systems and networks
 Perform and maintain backups of all network data
 Troubleshooting system and network problems and diagnosing and solving hardware/software faults
 Replacing parts as required
 Following diagrams and written instructions to repair a fault or set up a system
 Conducting electrical safety checks on computer equipment

 50% Support/HelpDesk
 Talking staff through a series of actions, either face to face or over the telephone
 Providing administrative support, including procedural documentation
 Supporting the roll-out of new applications
 Setting up new users’ accounts and profiles and dealing with password issues
 Responding within agreed time limits to call-outs
 Working continuously on a task until completion (or referral to third parties, if appropriate)
 Prioritizing and managing many open cases at one time
 Testing and evaluating new technology
 Working cross functionally to support data reporting systems
 Working with vendor for up to date hardware and software.
 Advises on PC improvements, such as hardware procurements

 10% 7 habits of highly passionate team
 We make Life Better by doing what we love
 We are Mavens Of Making Life Better through fitness
 We Play & Have Fun doing our jobs – Fitness is fun
 We Celebrate Growth and Recognize Achievement
 We Train, Train, Train, Train, Train – Constant and Never Ending Improvement is in our DNA
 We are responsible; always acting with Integrity & Accountability
 We maximize our Value by always doing & delivering more with less