Client Support Officer Position

Client Support Officer Position

OVERVIEW

Our client, RMS Digital is a record management service provider based in District 7, HCMC. They offer a result-driven approach to all medico-legal matters to clients in Australia and US. RMS is urgently looking for a Client Support Officer position.

Are you looking to take your job in the personal injury legal industry?

Our client in US specialising in personal injury law office is looking for a case manager to help oversee all aspects of case management. Ideal job seekers will be organized, have excellent command of English language and excellent computer and communication skills and have experience in providing high-demand client/customer service.

If you are an effective communicator, and a great teammate who is a natural self-starter, we’d like to talk. Must be able to work from 4pm-12am to suit our US clients.

Key Responsibilities

• Assist attorneys with all aspects of case management, including docketing deadlines, summarizing medical bills and records, setting up medical appointments obtaining accident reports, obtaining information from clients and providing reminders as necessary
• Coordinate between attorneys, staff, clients and outside vendors to manage the law firm’s case load, present case summaries/updates, and ensure that deadlines are met
• Organize and maintain all case files, and information concerning engagement, whether electronic or paper, in accordance with the law firm policies
• Obtain documentation regarding health insurance, social security, medical records and bills, and medical providers
• Draft insurance representation letters, draft demand letters, help answer legal discovery and request
• Consult with attorneys and provide recommendations with regard to cost and time-effective ways to accomplish the client’s goals
• Communicate case status with clients and outside counsel as requested

Essential Experience and Qualifications

• Bachelor’s degree is preferred- excellent command of English language.
• Previous case management process experience
• Proficient in word processing, spreadsheet presentation, and case management software- excellent typing and computer skills
• Self-starter with the ability to effectively manage multiple matters at once
• Possesses exceptional organizational skills as well as effective communication skills, both written and oral

Benefits

• Competitive salary based on experience (22-30mil VND plus social benefits) and performance-based bonuses
• Young and dynamic team, frequent team building activities
• Working hours: 4pm-12am, Tue-Sat in Phu My Hung Office, District 7
• 13rd month salary and annual leave

Kindly send CV and qualifications to ******@zora.vn

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