IT Helpdesk Executive

Position title: IT Helpdesk Executive
Salary range: 10 - 12 mil
Work location: Ho Chi Minh

I - JOB DESCRIPTION

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services

II - JOB REQUIREMENTS

• Proven working experience in providing help desk support (2 - 3 years working)
• Proficiency in English
• Working knowledge of help desk softwareand remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Degree in Information Technology, equivalent
• Experience in retail

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