Helpdesk Executive / IT Division

IT helpdesk

• Register all requests to system.
• Support users on IT-related matters to ensure smooth operation for users.
• Close cases with requesters’ acceptance.
• Support users when they cannot fulfill by themselves.
• Resolve front end IT issues.
• Make all front-end IT asset, services and vendors ready to support users effectively.
• Deploy security update to front-end IT asset.

IT Procurement

• Procure or dispose all front-end IT devices/services/accessories/consumable parts/spare parts.
• Procure/renew all front-end IT service maintenance.
• Periodically settle for all related vendors.
• Prepare for IT budget/plan in IT front-end service area.

IT Quality Controller

• Be responsible for maintaining the quality and reliability of IT services.
• Supporting users effectively in IT service area.
• Compose IT manual/guides and train IT knowledge to users to reduce support cases.

4- Projects

• Communicate with all parties involved in project at every project’s
  milestones.
• Setup IT facilities for new users/new comers/visitors.

5- Reports

• Timely summarize, submit all periodical reports (IT weekly, IT Monthly
  System Incident, IT monthly, Quarterly IT Steering Committee, Monthly attendance, Quarterly Information Security reports...)
• Timely report all outstanding IT issues to higher managers.
• Timely update and manage related front-end assets.
• Gather all documents and submit to IT audits.

6- Others

• As per assigned by superiors and other office work as required by the company

• Graduate in IT at a well-known university.
• Intermediate English.
• High analytical skills.
• Understanding essential concepts on insurance business and operation.
• MCSA or experience with windows servers.
• Good background on IT support services, infrastructure and security.
• Good in interpersonal, presentation and communication skills.

EXPERIENCE:

• At least 2 year experience in IT, in which at least 1.5 year in IT service and 0.5 year in trouble shooting.
• Experience with front-end management tool (e.g. Manage engine desktop central...).
• Have experience in automation (e.g. batch file, script or any automatic tools...)