Internal Sales Team Auditor/Kiểm soát nội bộ Sales Team (Chinese & English)

• 请帮忙安排以下两名人员招聘 1 、销售支持专员（内审） ：岗位职责 销售业务合规内审： 负责快递、物流业务销售环节的日常内审与专项检查，识别业务操作中的违规及潜在风险； 重点审核异常低价、越权报价、违规折扣、特殊账期、异常合同条款、未授权业务承诺等情况； 检查销售业务是否按照公司价格、合同、授信、结算及业务审批制度执行。 销售行为规范内审： 对销售人员客户开发、报价、合同签署、客户维护、业务交接等行为进行合规检查； 识别虚假客户、虚假业绩、客户归属争议、抢客/撞客、违规承诺、利益冲突等不规范销售行为； 对销售人员违反公司制度、业务流程及职业行为规范的情况进行调查、核实与记录。 销售数据及异常业务核查： 定期分析销售价格、收入、货量、毛利、折扣、应收账款等数据，识别异常业务及高风险客户； 针对低毛利/负毛利、价格异常、业务量异常、应收异常等情况开展专项核查； 建立销售风险预警及异常业务跟踪机制。 问题整改与闭环管理： 对内审发现的问题形成审计报告及整改建议，明确责任部门、责任人及整改时限； 持续跟进整改结果，对重复发生及重大违规问题进行升级反馈； 定期总结典型违规案例，推动销售管理制度及业务流程优化。 销售合规体系建设： 协助建立和完善销售合规管理、业务内审及风险控制机制； 梳理销售业务风险点，建立销售内审检查清单及风险案例库； 配合开展销售合规培训和案例宣导，提升销售团队合规经营意识。 任职要求 大学及以上学历，物流、市场营销、财务、审计、工商管理等相关专业优先；2年以上快递、物流、供应链、货代等行业工作经验，有销售管理、销售运营、内审、风控或合规经验优先；熟悉快递物流行业销售流程，包括客户开发、报价、合同、授信、结算、应收等业务环节；具备较强的数据分析、问题识别及风险判断能力，能够通过业务数据发现异常；原则性强，具备良好的沟通协调能力，能够独立推动违规问题调查及整改闭环；熟练使用Excel及常用办公软件，具备数据分析能力；具备良好的中文及英文沟通能力，能够使用中文、英文开展日常工作沟通及业务资料处理。
• 1. Sales Compliance Internal Audit: Conduct daily internal audits and targeted inspections of sales activities within express delivery and logistics operations to identify non-compliance and potential risks;
• Focus on auditing irregularities such as abnormally low pricing, unauthorized quotations, non-compliant discounts, special payment terms, unusual contract clauses, and unauthorized service commitments;
• Verify that sales activities adhere to company policies regarding pricing, contracts, credit limits, settlement, and business approval processes.
• 2. Sales Conduct Internal Audit: Conduct compliance checks on sales personnel regarding activities such as client acquisition, quoting, contract signing, client maintenance, and business handovers;
• Identify irregular sales behaviors, including fictitious clients or performance figures, disputes over client ownership, client poaching or overlap, unauthorized promises, and conflicts of interest;
• Investigate, verify, and document instances where sales personnel violate company policies, business processes, or professional conduct standards.
• 3. Sales Data and Anomaly Verification: Periodically analyze data—such as sales prices, revenue, shipment volumes, gross margins, discounts, and accounts receivable—to identify anomalous transactions and high-risk clients;
• Conduct targeted investigations into issues such as low or negative gross margins, pricing anomalies, volume irregularities, and accounts receivable discrepancies;
• Establish mechanisms for sales risk early warning and the tracking of anomalous transactions.
• 4. Issue Rectification and Closed-Loop Management: Compile audit reports and rectification recommendations based on audit findings, clearly defining responsible departments, individuals, and deadlines;
• Continuously monitor rectification outcomes and escalate issues involving repeat offenses or major violations;
• Periodically summarize typical cases of non-compliance to drive the optimization of sales management policies and business processes.
• 5. Sales Compliance System Development: Assist in establishing and refining mechanisms for sales compliance management, internal business audits, and risk control;
• Identify risk points in sales operations and develop internal audit checklists and a database of risk-related case studies;
• Support sales compliance training and the dissemination of case studies to enhance the sales team's awareness of compliant business practices.

Requirements

• Candidates must hold a bachelor’s degree or higher; majors in Logistics, Marketing, Finance, Auditing, Business Administration, or related fields are preferred.
• At least 2 years of work experience in the express delivery, logistics, supply chain, or freight forwarding industries is required; experience in sales management, sales operations, internal audit, risk control, or compliance is a plus.
• Candidates should be familiar with sales processes in the express logistics industry, including client acquisition, quotation, contracting, credit granting, settlement, and accounts receivable management.
• Strong capabilities in data analysis, problem identification, and risk assessment are essential, with the ability to detect anomalies through operational data.
• Candidates must demonstrate strong adherence to principles and excellent communication and coordination skills, and be capable of independently driving investigations into non-compliance issues and ensuring the closure of corrective actions.
• Proficiency in Excel and standard office software is required, along with data analysis skills.
• Excellent communication skills in both Chinese and English are necessary for conducting daily work and handling business documentation in both languages.