Customer Service & Sales Support Officer (8 months contract)
Mô tả công việc
- 1. Accountable for the coordination of services to nominated key accounts and the support and back up for service delivery across the south asia portfolio.
- 2. Coordinate internal and external delivery of goods to all customers, ensuring accurate and on time delivery.
- 3. Proactively address customer concerns and requests, developing solutions that demonstrate the detpak promise of delivering quality value and service
- 4. Provide level 1 customer service to new and existing Detpak Industrial Vietnam accounts and develop strong, long-term relationships with customers, while proactively identifying opportunities to strengthen and grow existing accounts.
- 5. Promote the organisation’s products and services to customers through all interactions and telephone contact, while proactively identifying opportunities to grow sales through existing customer accounts.
- 6. Proactively identify and support sales opportunities by understanding customer needs, upcoming projects, purchasing behaviour and potential new requirements, and communicate these opportunities to the Business Managers
- 7. Proactively gather and share customer, competitor and market intelligence, including competitor activities, customer preferences and market trends, to identify business opportunities and risks and support sales strategies
- 8. Support the preparation of customer presentations, account reviews and customer reporting to provide insights and identify opportunities for customer development.
- 9. Coordinate internally and externally the quality control process.
- 10. Management of debtors/ account reconciliation.
- 11. Support the new product development enquiry process, including samples management, managing artwork transition, mock-ups and concepts.
- 12. Coordinate new item setup of new products.
- 13. Collate and provide key customers with required reports when requested. .
- 14. Process customer orders for nominated key accounts accurately and in a timely manner.
- 15. Act as the first point of contact for customer distribution centre enquiries specifically regarding the customer’s orders, deliveries or back orders.
- 16. Effectively manage aged stock.
Yêu cầu ứng viên
- Proficient English for verbal and written communication. · Ability to establish credible relationships with a variety of stakeholders. · High levels of personal integrity. · Passion for delivering results and willingness to persevere until the solution is achieved. · Strong commitment to the provision of service excellence. · Strong commercial and sales mindset, with the ability to recognise customer needs, identify sales opportunities and contribute to account growth. · Strong customer and market awareness, with the ability to gather, analyse and communicate relevant customer, competitor and market information.
Thông tin tham khảo
- Mức lương phổ biến cho “Sales Support”
- 8,6 – 12,1 triệu/tháng, trung bình 10,3 triệu (123 mẫu tin, VietnamSalary). Xem chi tiết lương
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- Nguồn tin
- Nguồn: CareerViet · đăng 24/08/2026