Customer Quality Engineer

• Job Purpose :        - Receiving the customer complaint information.        - Work with other departments to analyze the complaint and make the 8D report.

Job Duties

• 1. Receive customer complaints and work with related departments for issue analysis.
• 2. Preparation of 8D reports, application of problem-solving tools (PDCA, 8D, others). Operating the relevant IT ERP systems (SAP/IFS…).
• 3. Initiate quality assurance and quality improvement measures. Check effectiveness and start corrective measures if necessary.
• 4. Work with SAP system to complete the task and control the response on-time.
• 5. Prepare the meeting with other departments for root cause analysis and CAPA.
• 6. Discussion with customers, development, design and production (e.g CIP…), as well as all product sites.
• 7. Complete the other tasks from Production Quality and Lab manager.

• 1.     University/College Degree.
• 2.     Experience handling customer complaints in the electronic field (1-3 years’ experience).
• 3.     Analytical thinking, ability to work in a team, sense of responsibility.
• 4.     Processing of customer complaints and preparation of 8D reports.
• 5.     Fault analysis on power suppliers, chargers and battery packs.
• 6.     Using quality tools FMEA, Ishikawa diagram, 5 Whys…
• 7.     English spoken and written well.