Consolidation Hub Supervisor (Chinese Speaking)

Position Summary

• The Consolidation Hub Supervisor is responsible for managing the day-to-day operations of the Bonded Warehouse Consolidation Hub, ensuring efficient coordination between customers, warehouse operations, customs, transportation, and supporting functions.
• This role serves as the operational control tower to deliver excellent customer service while ensuring compliance with customer SOPs, bonded warehouse regulations, security requirements, and operational KPIs.
• The Supervisor leads daily operational execution, supervises the coordination team, drives continuous improvement initiatives, and serves as the first level of escalation for operational issues.

Key Responsibilities

• Operations Management
• Supervise daily inbound, outbound, inventory, consolidation, and picking operations to ensure smooth execution.
• Review customers' daily operational requests and allocate work priorities to the warehouse operations team.
• Ensure all operational activities are completed within agreed service levels and customer requirements.
• Coordinate with warehouse, transportation, customs, customer service, and regional teams to ensure seamless operations.

Customer Relationship Management

• Serve as the primary operational contact for assigned customers.
• Conduct regular operational reviews with customers and maintain effective communication regarding daily activities and service performance.
• Manage customer expectations and proactively provide operational updates.
• Support new business implementation and operational onboarding.

Team Leadership

• Supervise and coach the Consolidation Hub coordinators and operational support staff.
• Assign daily workloads and monitor team performance.
• Develop team capabilities through coaching, training, and performance feedback.
• Foster teamwork and promote a customer-focused working culture.

Performance & KPI Management

• Monitor operational KPIs, including:
• On-time inbound and outbound performance
• Inventory accuracy
• Picking accuracy
• SLA compliance
• Productivity
• Customer satisfaction
• Analyze operational performance and implement corrective actions when KPIs are not achieved.
• Lead continuous improvement initiatives to improve productivity, quality, and service performance.

Incident & Risk Management

• Lead investigations into operational incidents, including shipment delays, inventory discrepancies, cargo loss, cargo damage, and SLA failures.
• Conduct root cause analysis and implement corrective and preventive actions (CAPA).
• Escalate critical operational, system, customs, or security issues to management and customers when required.
• Ensure timely closure of all incidents and preventive actions.

Compliance & Quality

• Ensure strict compliance with customer SOPs, bonded warehouse regulations, customs requirements, and security standards.
• Support internal, customer, and regulatory audits.
• Maintain operational documentation and ensure process compliance.
• Financial & Administrative Responsibilities:
• Review monthly operational records and verify billing information.
• Validate debit notes and coordinate invoicing with Finance.
• Monitor operational costs and identify opportunities for cost optimization.
• Support budget planning and resource utilization.

Reporting & Continuous Improvement

• Prepare daily, weekly, and monthly operational reports for customers and management.
• Analyze operational trends and recommend process improvements.
• Participate in system enhancement projects, SOP development, and digitalization initiatives.
• Support cross-functional projects assigned by management.

Other Duties

• Support business continuity planning and peak-season operational planning.
• Participate in customer meetings, operational reviews, and business presentations.
• Perform other duties assigned by the Operations Manager or senior management.

Key Performance Indicators (KPIs)

• SLA Achievement
• On-Time Inbound/Outbound Performance
• Inventory Accuracy
• Picking Accuracy
• Customer Satisfaction
• Incident Resolution Lead Time
• Billing Accuracy
• Productivity
• Audit & Compliance Results
• Continuous Improvement Initiatives

Yêu cầu công việc

Qualifications & Experience

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• Minimum 3–5 years of experience in warehouse operations, bonded warehouse, freight forwarding, logistics, or supply chain management.
• At least 1–2 years of supervisory or team-leading experience is preferred.
• Good understanding of bonded warehouse operations, customs regulations, inventory control, and customer service management.
• Experience managing customer KPIs and operational performance.

Skills & Competencies

• Intermediate or above proficiency in Mandarin Chinese (spoken and written). Basic English.
• Proficient in Warehouse Management Systems (WMS), Microsoft Excel, Word, PowerPoint, and Power BI.
• Strong leadership and people management skills.
• Excellent planning, coordination, and organizational abilities.
• Strong analytical thinking and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, negotiation, and stakeholder management skills.
• Customer-focused mindset with a strong sense of accountability and ownership.
• Ability to lead operational improvements and drive execution across cross-functional teams.
• Các

phúc lợi dành cho bạn

• 13th month Salary, Bonus
• Full paid for Social Insurance, Health Insurance
• Team activities, company outing trip