Community Management Manager (1 year contract)

Thỏa thuận Chưa yêu cầu kinh nghiệm Đăng 28/08/2018

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About the Role

Grab is seeking a strategic and creative social ninja to establish our Community Management practice. Tasked to facilitate, strengthen, and encourage relationships between our customers and the brand online, this person will play an integral role to ensure visibility, accessibility and credibility for Grab online.

What you'll do:

Establish the community management practice - proactive customer care - for Grab SEA to support the growth and vibrancy of local online communities
Serve as the key liaison between Marketing and Customer Experience - defining and refining R&R, SLAs, and decision trees
Set and evolve frameworks and training for local community managers to more effectively manage and optimise the day-to-day management of social communities - namely, Facebook, Twitter, Instagram, and LinkedIn
Keep a keen eye on new trends in conversation, hot buttons, and cultural moments for the local team to drive relevant conversations
Help with identifying and nurturing potential advocates
Support monthly reporting
Lead the strategy and execution of community management during key marketing campaigns and comms initiatives
Monitor online conversations across community platforms to spot and advise on opportunities for the brand to participate and optimise content accordingly
Own vendor relationship for Social CMS tool - ensure local teams are trained

Here are the kinds of skills we’re looking for:

3-5 years of experience in social media management
Experience in a regional capacity leading multi-market teams a bonus
Passion for all things social - staying apprised of latest platform updates, trending content, as well as local nuances of consumer behavior
Self-starter that defines opportunities to add value and pursues them with little oversight
Experience with 3rd party Social Media Management tools
Strong cultural curiosity and understanding of current trends and tech
Creative copywriter
Additional Asian language proficiency a plus