CHIEF OPERATING OFFICER

ABOUT US

Lac Long Co., Ltd. is the world’s largest pedicure spa manufacturer. With nearly 18 years of operation in the field of manufacturing, Lac Long specializes in the production and assembly of pedicure spa chairs for the Nail Spa Industry.

Our 25,000 square meter manufacturing facility is headquartered in Long Hau, Vietnam. Since 1998, we have grown to become an international manufacturer equipping business owners worldwide with the highest quality, most innovative and safest pedi-spas.

Achieved ISO 9001:2008, CE marking, NSF certification, and Underwriter’s Laboratory (UL) listing.

For more information, please visit our website: https://laclong.com/

ABOUT THE ROLE

Chief Operating Officer position provides the leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the company and to ensure financial strength and operating efficiency.

Chief Operating Officer will oversee the manufacturing division of the Company, ensuring effective and efficient use of facilities and staff. This position is responsible for leading the Company’s efforts in achieving production targets (output and lead time), maintaining quality, improving efficiencies and eliminating waste.

Reporting directly to the Chief Executive Officer (CEO), this position is a key member of our Executive leadership team and will be responsible for all phases of the manufacturing and production of Company’s products.

PRIMARY RESPONSIBILITIES

GENERAL

Oversee the manufacture of products, ensuring production, performance, and quality standards are consistently met;

Review production reports to ensure safety, quality, financial, and delivery goals and standards are met;

Establish production engineering goals and operating procedures;

Ensure a healthy and safe working environment, and compliance with federal and state regulations, through collaboration with environmental, health, and safety staff;

Identify areas for improvement in processing efficiencies, capacity, energy, safety and environmental systems;

Ensure manufacturing processes, engineering projects, production yields, new product introductions, and cost reduction programs are in conformance with company objectives;

Assist with long-range operating goals, expansion efforts, and implementation of new and advanced technology

Supervise equipment purchase, maintenance, and layout;

Deliver KPI reports to executive team;

Perform other related duties as assigned.

LEAN MANUFACTURING

Lead process improvement/optimization projects that support Company’s business goals;

Develop process flows/maps and value stream maps to identify improvement opportunities for operational areas;

Employ Lean principles and tools (Six Sigma) and industrial engineering methods to develop and improve processes, eliminate defects, and reduce variability;

Identify, plan, and lead improvement projects in quality, safety, costs, and inventory using engineering methods and Lean tools such as Kaizen and Kanban;

Be the continuous improvement champion and serve as a mentor/trainer, working with other associates throughout the organization;

Develop work instructions, standard operation procedures, manufacturing control plans, safety plans, and other reference material in support of the business needs.

SUPERVISORY

Oversee and participate in the recruitment, hiring, and training of manufacturing employees;

Oversee schedules and assignments for the division;

Identify and share training opportunities for staff to build and improve skills;

Conduct performance evaluations that are timely and constructive.

QUALIFICATIONS

Supervisory experience and a demonstrated ability to develop and lead others;

MBA, graduate, or Bachelor’s Degree in Business Administrasion or other relevant field (or equivalent employment and learning experience);

Strong familiarity with quality assurance, including ISO 9001 & Six Sigma preferred;

Experience with Inventory management software preferred;

Experience with CRM preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

Prioritize fluent English skills, can work directly with foreigners.

Desire to work with people of diverse backgrounds, cultures, and perspectives;

Strong alignment with our organizational mission and values;

Entrepreneurial mindset and the ability to be flexible and responsive to changing priorities;

Ability to be self-directed, take ownership, and see projects to completion in a timely manner;

Ability to interface with all levels of the organization to facilitate change;

Strong critical thinking and creative problem-solving skills;

Strong project management and organizational skills with a record of developing and strengthening systems and processes;

Ability to work collaboratively, exercising good judgment, decision-making, and problem-solving skills to achieve shared goals;

Ability to manage many projects simultaneously;

Ability to periodically participate in meetings and events outside of core business hours;

Ability to work well in an office environment with moderate noise levels from standard office equipment; occasional lifting of up to 20 lbs.; regular walking, sitting, bending, twisting, and reaching; ability to perform consistent work on PC required.

BENEFITS

Basic benefits according to labor law.

Compensation for this role is competitive. Other benefits will be discuss during the interview.