After Sales Manager (Auto)

A - Functional Responsibility

Sales & Marketing:

Customer Relations:
- Improve on the quality of the businesses commitment to customer satisfaction, loyalty and retention by reviewing and improving the facilities available, improving technical skills and maintaining high standards of quality workmanship as well as adopting best practices in customer handling and communication.
- Ensure that all staff are committed to the principles and ethics of the business and that these principles form the cornerstone of customer relations management.
- Ensure manufacturer CSI or CLP figures are achieved and exceeded
- Any other duties as and when required by the Division Manager that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.

B - Technical Responsibility
- Maintain close scrutiny of legislation, developments and events affecting the motor industry which will impact on future business opportunities or trading practices.
- Ensure technical knowledge of the team is keep up-to-date
- Ensure timely completion of manufacturer identified Field Service Actions

C - Financial Responsibility

Expenditure
- To purchase parts within agreed target figures.
- To agree discounts within business policy.
- To purchase other products and services necessary to the effective functioning of the department within agreed spending limits.
- Authorized to purchase parts and consumables for resale, short-life tools and other After sales- related products and services for consumption.
- Authority to grant credit and amend or change terms of trading within limits set by the Group After Sales Manager and National Accountant.