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(URGENT/LONG THANH, DONG NAI) Warehouse Customer Service Specialist

CÔNG TY TNHH DSV SOLUTIONS
Ngày cập nhật: 04/08/2025

Thông tin tuyển dụng

Phúc lợi

  • Chế độ bảo hiểm
  • Du Lịch
  • Đồng phục
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Mô tả công việc

A warehouse customer service representative plays a crucial role in ensuring smooth warehouse operations and providing excellent customer service to clients. They act as a liaison between the warehouse and customers, handling inquiries, processing orders, and resolving any issues that may arise.

Operations

  • Collaborate closely with customer/ relevant parties to ensure efficient and effective customer service.
  • Communicate order updates, shipment details, and any potential delays or issues to customers.
  • Conduct operations in line with agreed SOPs, work instructions.
  • Supervise and coordinate inbound/outbound activities in warehouse.
  • Input data accurately and prepare related documents for the shipment/order and complete all necessary records and reports in time.
  • Ensure jobs are effectively assigned and properly completed based on arranged schedule.
  • Optimize operations cost and improve customer service satisfaction by identifying area of improvement and implementinng enhancements, best practices.
  • Respond to customer’s emails and handle complaints in system (RECAP) in a timely manner
  • Perform billing and costing tasks via sending debit notes, required documents, etc
  • Assist warehouse supervisor and warehouse manager in others tasks.
  • Ensure individual and warehouse KPIs are being achieved.

Subcontractor Management

  • Ensure that the KPIs are being achieved.
  • Maintain relationship with subcontractors.

Quality, Health, Safety & Environment

  • Assist in maintaining the security in the warehouse.

  • Perform assigned tasks to support DSV meets its objectives, Comply with the QHSE policy and company regulations.

Yêu cầu công việc

  • MS Office skills.
  • English reading and listening.
  • Customer-focused mindset.
  • Problem-solving and conflict resolution abilities.
  • Knowledge of warehouse operations, logistics, inventory management.
  • WMS/ SAP knowledge is a plus.
  • Functional know-how in logistics including overall understanding of business processes and independencies

Thông tin khác

  • Độ tuổi: Không giới hạn
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

CÔNG TY TNHH DSV SOLUTIONS

https://www.dsv.com/

DSV Solutions  We provide warehousing & domestic transport service to different supply chain models, it could be an import Warehouse, domestic,... Xem thêm

(URGENT/LONG THANH, DONG NAI) Warehouse Customer Service Specialist

CÔNG TY TNHH DSV SOLUTIONS