Nơi làm việc: Hồ Chí Minh
Mức lương:
Ngành nghề: Quản lý chất lượng (QA/QC)
Hạn chót nộp hồ sơ:
Cấp bậc: Nhân viên
JOB SUMMARY
The incumbent will take charge of Customer Quality Assurance responsibilities to ensure all products meet internal and external quality standards before shipping out, handle customer complaint and work closely with all cross-functional teams to drive for customer satisfaction and continuous improvement
RESPONSIBILITIES
Handle customer complaint, customer return and other customer quality requirements.
Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional analysis, or other means with cross-function team
Follow up status to ensure verification of corrective & preventive actions implemented on schedule. In addition, communicate with customers regularly to report status until case closed.
Maintain and continuously improve TTI quality management systems
Bachelor's degree in Electronic, Electrical, Mechanical Engineering or related Engineering field.
Good English reading, writing and speaking skills.
Minimum 2 years of working experience in Quality field and related to customer complaint handling. Familiarity with metal, plastic, electrical or electronic products is an advantage.
Familiar with Six Sigma, ISO 9001, Quality methods and tools such as FMEA, Control Plan, 8D etc. Six Sigma Green Belt certification will be an advantage.
Able to work independently and pro-actively.
Strong skills in problem analysis and solving. Good customer technical service preferred.
Team player with positive approach.
Techtronic Industries Vietnam Manufacturing Company Limited
http://www.ttigroup.com.vn Tổng số nhân viên: 10.000-19.999