ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 900% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.
As the Supply Chain Operation Team Lead, you will lead and grow a team responsible for managing end-to-end supply chain operations — from manufacturing management to order fulfillment and profit optimization. You will play a key role in driving operational efficiency and supporting the development of technology solutions that scale our business.
We are looking for leaders who are experienced in supply chain management, software development and comfortable with data-driven decision-making.
WHAT YOU WILL DO
Supply Chain Operations
- Own and lead the end-to-end supply chain operations, including production & inventory management, and order fulfillment.
- Work with partners to optimize production lead time and ensure production capacity meets business needs.
- Develop and execute inventory optimization strategies to maintain healthy stock levels while minimizing holding costs and risks.
- Manage fulfillment operations, ensuring on-time delivery performance and resolving fulfillment issues with internal teams and 3PL partners.
- Partner with Technical Designers and the partner management team to ensure product readiness for production and the highest product quality during the product life cycle.
System Development (As Business Owner)
- Act as Business Owner (BO) for supply chain-related software/system features.
- Collaborate with the Product and Tech teams to define requirements and validate solutions.
Profit Optimization
- Enhance product quality in collaboration with Technical Designers and manufacturers to increase customer satisfaction and reduce returns or complaints.
- Lead initiatives to mitigate Risk and Loss (RAL) across the entire supply chain, contributing to sustainable profitability.
- Lead the operation team in collaboration with the partner management team to reduce product cost through better sourcing, efficient production planning, and supplier negotiations.
Team Leadership & Growth
- Manage, mentor, and grow the Supply Chain Operation team.
- Drive recruitment efforts and create a development path for team members.
Process Optimization
- Identify operational inefficiencies and lead continuous improvement projects.
