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Senior Telecom Operation Specialist (Call center administration)

FE Credit
Ngày cập nhật: 21/10/2025

Thông tin tuyển dụng

Phúc lợi

  • Laptop
  • Chế độ bảo hiểm
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Mô tả công việc

OBJECTIVES:

  • Implement, operate, monitor Contact center systems, Telecom channels to ensure the system operates stably and effectively

KEY RESPONSIBILITIES:

  • Responsible for operating and monitoring in Contact center system, Telecom channels
  • Conduct troubleshooting and provide support in Contact center system, Telecom channels
  • Log problems & incidents and the workarounds and also provide resolutions
  • Participate in project related to Contact center systems/ Telecom channels
  • Cooperate with other IT departments/ vendors to maintain contact center system, SMS core, network security including operating system, firewalls, routers and switches
  • Build and update documents of contact center and Telecom channels
  • Monitor of upgrading software/ hardware for servers, telecom and other communication devices
  • Undertake other tasks assigned by line manager

Yêu cầu công việc

REQUIREMENTS:

  • Bachelor’s Degree, preferably in IT or related technical areas
  • 5+ years’ experiences in Call center administration
  • 5+ years’ experiences in Telecom channels administration, database management
  • 1+ years’ experiences in network administration
  • Proficient in Call center administration is a must
  • Proficient in Oracle, MS SQL, HTML and Scripting
  • Prior experience in VMWare, operation system installation and administration will be an advantage
  • Proficient in telephone connectivity is a plus
  • Time flexibility

Thông tin khác

  • Bằng cấp: Bachelor
  • Độ tuổi: Không giới hạn
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

FE CREDIT

https://career.fecredit.com.vn/ Tổng số nhân viên: 10.000-19.999

We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent... Xem thêm

Senior Telecom Operation Specialist (Call center administration)

FE Credit