Senior Tech Business Analyst (Operations)

Founded in 2009 in Orange County, California, Yes4All has grown to become one of the leading names in the fitness, furniture and lifestyle market. A significant player in e-commerce since 2016, we were among the first invited to Amazon’s Vendor Central (AVC) program and have been a top-12 Sports & Outdoors brand on Amazon since 2021.We expanded our presence across the USA and 17 international markets, reaching $132M GMV with 74% YoY growth in 2023, achieving 26% YoY GMV growth in 2024 and a 3.5X increase in EBITDA. With 2,000+ SKUs on platforms like Amazon, Wayfair, and Walmart, we continue to scale.Guided by Mr. Nguyen Chi My, we leverage Vietnam’s competitive strengths and strategic manufacturing partnerships to drive innovation. Beyond our own success, we empower Vietnamese SMEs, providing expertise to scale internationally.At Yes4All, our people are at the heart of our success. We empower our team members to Shine The S.E.A by embracing extreme ownership, which fosters authentic and trust-based collaboration and drives sustainable value creation. As part of the CriTICal SquaD, our members embody core competencies that set us apart. We foster a dynamic and supportive environment, encouraging individuals to grow, take initiative, and make incredible impacts.Our vision: To become the global leader in innovative products and services, delivering excellence, quality and affordability for all.Our mission: To empower global consumers with access to quality and affordable products through innovative e-commerce solutions, while fueling the success of innovators, brands and manufacturers.

I. JOB DECRIPTIONS

1. Product Strategy & Vision:

• Define and communicate the product vision and roadmap for internal supply chain applications.
• Ensure alignment with organizational goals and operational needs.

2. Internal stakeholder collaboration:

• Act as the primary point of contact between business units, engineering, and design teams.
• Gather and prioritize requirements from internal stakeholders, including supply chain, operations, and finance teams.
• Facilitate regular communication to ensure alignment and transparency across all functions.

3. Product Development & Delivery:

• Lead the development and deployment of internal applications, focusing on improving efficiency, scalability, and user experience.
• Partner with engineering teams to ensure timely delivery of high-quality software solutions.

4. Cross-Functional Coordination:

• Collaborate with cross-functional teams to identify process improvements and design solutions that streamline internal operations.
• Work closely with IT and infrastructure teams to ensure system compatibility and data integrity.

5. Performance Monitoring & Continuous Improvement:

• Define key performance indicators (KPIs) to measure the success and effectiveness of internal applications.
• Regularly review and optimize applications based on user feedback and performance data.