Research and Trend Analysis:
- Stay updated on the latest developments in Generative AI and relevant IT technologies.
- Identify and evaluate opportunities to apply Generative AI to enhance banking operations, improve customer experience, and optimize processes.
Business Requirements Analysis:
- Collaborate with stakeholders across business units and IT to gather, clarify, and validate requirements.
- Analyze existing business processes, identify inefficiencies, and propose AI-driven optimization solutions.
- Provide consultation to ensure business requirements are aligned with strategic objectives.
Solution Proposal and Use Case Design:
- Recommend AI-related technology solutions and enhancements to meet business needs.
- Define and prioritize Generative AI use cases in collaboration with cross-functional teams.
- Ensure proposed solutions align with the bank’s digital transformation strategy.
Documentation and Communication:
- Develop and maintain Business Requirement Documents (BRD), process flows, and user stories.
- Present solution designs, implementation progress, and test results to both technical and non-technical stakeholders.
- Maintain updated documentation of business rules, dashboards, and operational guidelines
Implementation Support:
- Translate approved business requirements into detailed functional and technical specifications.
- Support solution design, configuration, and integration into the AI platform.
- Coordinate with development, operations, and product teams for smooth deployment in test, pilot, and production environments.
- Provide Level 3 functional support for complex AI-related incidents
Testing and Evaluation:
- Develop and review test plans for Generative AI features and related business functions.
- Evaluate AI model performance for accuracy, compliance, and operational readiness.
- Recommend and implement adjustments to improve solution quality and model responses
Technical Documentation and Standards
- Maintain detailed functional specifications, system design documents, and integration guides.
- Ensure all system documentation adheres to the bank’s architecture, security, and compliance standards.