Senior SOP Specialist

Yes4All is one of the leading brands for home sporting goods & furniture in the e-commerce market. Founded in 2010, we have strived to be the world leader in e-commerce enablers in term of trading, product creating and e-commerce servicing. Based in California with an operation office in HCMC, we have more than 500 young and talented members with expert knowledge and experience in the e-commerce industry.

We are on an ambitious journey to dominate not only US e-commerce market but also to enter new e-commerce markets of more than 15 countries in Europe, Asia and North America, not only Amazon channel but also Walmart, Wayfair among others. Besides, Home sporting goods, Furniture, Outdoor and Gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E-commerce, Yes4All started to provide end-to-end ecommerce-enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.

Our mission: Connect the Worldwide Resources & create innovative platform to bring products and services from innovators and manufacturers to worldwide customers more efficiently.

Our vision: To be the world leader of e-commerce enabler in term of trading, product creating, and e-commerce servicing.

I. ROLES & RESPONSIBILITIES

1. SOP Implementation and Adherence

• Follow and implement existing Standard Operating Procedures (SOPs) to ensure process consistency and regulatory compliance.

• Support the review and update of SOPs under the guidance of the direct manager.

2. Process Monitoring and Optimization

• Monitor daily operations to identify process inefficiencies or deviations.

• Suggest improvements to optimize workflow and enhance process reliability.

3. Training and Compliance

• Participate in training sessions to stay updated on SOP changes and regulatory requirements.

• Ensure team members follow SOPs correctly and consistently during daily operations.

4. ISO 27000 Support and Compliance

• Support the implementation of ISO 27000 standards in daily activities.

• Assist in data collection and documentation for ISO audits and assessments.

5. Documentation and Reporting

• Maintain accurate and up-to-date documentation for all quality-related activities.

• Prepare routine reports on compliance, process improvements, and operational status.

II. SKILL AND EXPERIENCE

-       Knowledge

o   Understanding of Standard Operating Procedures (SOPs) and their application in operational processes.

o   Basic familiarity with ISO 27000 or other quality management standards is a plus.

o   Knowledge of document control and version management principles.

o   Awareness of regulatory requirements and compliance standards related to business operations.

-       Skills

o   Documentation Skills: Ability to write clear and structured SOPs that are easy to follow.

o   Attention to Detail: Capable of identifying gaps or deviations in processes.

o   Communication Skills: Effective in conveying SOPs and process updates to team members.

o   Training and Support: Experience in supporting team members to understand and follow SOPs.

o   Problem Solving: Ability to identify and escalate process gaps for corrective actions.

o   Time Management: Efficiently handle documentation updates and support audits.

o   Microsoft Office Proficiency: Familiarity with Word, Excel, and PowerPoint for documentation.

-       Experience

o   Minimum 2-3 years of experience in SOP Documentation, Quality Assurance, or Process Management.

o   Experience in documenting and maintaining SOPs.

o   Exposure to internal audits and compliance checks is an advantage.

o   Hands-on experience in training staff on SOP adherence and process updates.

III. WHY YOU WILL LOVE JOINING US?

1. FOR YOU TO JOIN

• Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
• Salary review: annually or on excellent performance.
• Activities: company trips, team-building, and other customized monthly bonding events.
• Annual leaves: 16 days off and 01 Birthday Leave per year.
• Healthcare: annual health check, insurance according to Labor Law and extra PTI Insurance package.
• Working Environment: dynamic, friendly environments with working time flexibility (Mon-Fri), and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.

2. FOR YOU TO GROW

• Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e-commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge.
• Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
• Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E-commerce and Supply Chain industry.

3. FOR YOU TO STAY

• People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.
• Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive
• Career path: Provide you a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.

And much more, join us and let yourself explore other fantastic things!

• Bằng cấp: Bachelor
• Độ tuổi: Không giới hạn
• Hình thức: Nhân viên chính thức