Senior SOP Specialist

Yes4All is one of the leading brands for home sporting goods & furniture in the e-commerce market. Founded in 2010, we have strived to be the world leader in e-commerce enablers in term of trading, product creating and e-commerce servicing. Based in California with an operation office in HCMC, we have more than 500 young and talented members with expert knowledge and experience in the e-commerce industry.

We are on an ambitious journey to dominate not only US e-commerce market but also to enter new e-commerce markets of more than 15 countries in Europe, Asia and North America, not only Amazon channel but also Walmart, Wayfair among others. Besides, Home sporting goods, Furniture, Outdoor and Gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E-commerce, Yes4All started to provide end-to-end ecommerce-enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.

Our mission: Connect the Worldwide Resources & create innovative platform to bring products and services from innovators and manufacturers to worldwide customers more efficiently.

Our vision: To be the world leader of e-commerce enabler in term of trading, product creating, and e-commerce servicing.

I. ROLES & RESPONSIBILITIES

1. SOP Implementation and Adherence

• Follow and implement existing Standard Operating Procedures (SOPs) to ensure process consistency and regulatory compliance.

• Support the review and update of SOPs under the guidance of the direct manager.

2. Process Monitoring and Optimization

• Monitor daily operations to identify process inefficiencies or deviations.

• Suggest improvements to optimize workflow and enhance process reliability.

3. Training and Compliance

• Participate in training sessions to stay updated on SOP changes and regulatory requirements.

• Ensure team members follow SOPs correctly and consistently during daily operations.

4. ISO 27000 Support and Compliance

• Support the implementation of ISO 27000 standards in daily activities.

• Assist in data collection and documentation for ISO audits and assessments.

5. Documentation and Reporting

• Maintain accurate and up-to-date documentation for all quality-related activities.

• Prepare routine reports on compliance, process improvements, and operational status.