Nơi làm việc: Quốc tế
Mức lương:
Ngành nghề: Kế toán / Kiểm toán
Get to know the Role:
Lead and coach a team of specialists handling Grab Financial risk and compliance operations for SEA.
Drive hiring, organisational alignment, quality and process improvement as a world-class operations structure.
Plan and execute tactical roadmaps such as resource planning and organisation of shifts.
Instil a strong quality, continual improvement and openness to change mindset.
Act as a risk operations subject matter expert towards other company functions such as marketing, product and business planning / development.
Identify and plan initiatives to support current and future customer needs in an efficient, high quality and cost-effective manner.
Lead all reporting, monitoring and forensic efforts, ensure all metrics are available, closely followed, and adequately communicated to senior management.
Ensure risk losses are adequately managed and SLAs are met, as a result of expert and smooth operations.
Ensure risk operation tooling needs are well known, documented and shared with relevant tech functions within the company.
Keep abreast of industry and regulatory trends and prepare the risk operations team to respond effectively to the changing business environment.
The must haves:
Problem-solving, positive and constructive attitude is a must.
Proven and recognised experience in leading large risk / compliance operation teams in financial institutions.
Comfort in dealing with ambiguity and operating in a fast-growing environment.
Knowledge of e-payments, credit card and banking processes and associated risks.
Knowledge of central bank compliance rules and credit card scheme rules.
Proficiency in e-wallet / online payments abuse (account take-over, credit card fraud, merchant/buyer collusion fraud, money laundering...).
Gifted with numbers, sound experience in managing operational reporting and metrics.
Excellent verbal and written communication in English and at least one local SEA language.
Grab Vietnam