Senior Manager, Regional IT Operations

Our IT team prides themselves on working on the following factors:



• G-reat user experience


• R-eliable and scalable infrastructure


• A-utomation and digital transformations


• B-adas$ business support




Get to know the Role:

• Manage, plan, review and refresh the information technology and computer systems.

• Develop operations policies, guidelines and procedures, and ensure they are fully enforced and reviewed periodically.

• Ensure security of data, network access and infrastructure systems are adhere to.

• Act in alignment with user needs and system functionality to contribute to organizational policy

• Manage staff regionally by recruiting, training and coaching employees, communicating job expectations and appraising their performance

• Identify problematic areas and implement strategic solutions in time

• Act as primary IT contact within the organization for all IT related functions: operational support, application support and service delivery, perform troubleshooting & problem-solving and escalation.

• Work with internal teams to plan and implement service and application upgrades and changes that will drive operational and user productivity

• Support IT infrastructure related projects, such as server or network upgrades and office expansions and relocations (Regionally).

The must haves:


• Degree in Information Technology/Computer Science

• Minimum 8 years working experience as a Regional IT manager or relevant experience​

• Excellent knowledge of technical management, information analysis and of computer hardware/software systems

• Experience in data governance.

• Hands-on experience with computer networks, network administration and network installation

• Experience in a Small to Medium Enterprise (SME) level computing environment;

• Support experience with various operating systems (Mac, Windows, Linux, Android, iOS);

• Experience in deploying and supporting desktops, laptops, video conferencing, networking and mobile devices;

• Proven Experience in managing regional or global country teams.

• ITSM Knowledge and experience is preferred.