Senior/Leader Dispute

I. JOB PURPOSE
The Receivable Accountant (Dispute) is responsible for managing and resolving customer
disputes related to outstanding invoices. This role requires a strong analytical mind, excellent
communication skills, and a deep understanding of accounting principles. The individual will
collaborate closely with various departments to ensure timely resolution of disputes and
minimize financial losses.

II. RESPONSIBILITY AND AUTHORITY

1. Dispute Management:

• Identify, analyze, and categorize customer disputes.
• Investigate and gather necessary documentation to support dispute resolution. Communicate with customers to clarify disputed items and gather required information.
• Collaborate with sales, customer service, and legal departments to resolve disputes.
• Negotiate with customers to reach mutually agreeable solutions.
• Escalate complex disputes to management for further action.

2. Data Analysis

• Analyze dispute trends to identify root causes and implement preventive measures.
• Prepare dispute reports and metrics for management review

3. System Maintenance

• Maintain accurate records of disputes and their resolution.
• Update dispute management system with relevant information.

4. Dispute Management Expansion

• Conduct root cause analysis for recurring dispute types.
• Develop and implement dispute prevention strategies.
• Participate in process improvement initiatives to streamline dispute resolution.
• Collaborate with IT to develop automated dispute resolution tools or systems.
• Manage dispute escalation process and communicate with legal counsel.
• Prepare detailed dispute analysis reports for management.
• Assist in the development of dispute resolution policies and procedures.

5. Customer Relationship Management

• Build strong relationships with customers to facilitate dispute resolution.
• Provide excellent customer service throughout the dispute process.
• Handle customer complaints professionally and effectively.
• Identify opportunities for upselling or cross-selling during the dispute resolution process.

6. Collections

• Follow up on disputed invoices to encourage timely payment.
• Initiate collection efforts for disputed amounts where applicable.
• Coordinate with the collections department on disputed accounts.

III. REQUIREMENTS
1. Knowledge

• Bachelor’s degree in Accounting, Finance, or a related field.
• Experience in American accounting is an advantage.

2. Skills

• Effective communication skills.
• Strong ability to work both independently and in a team.
• Diligent, hardworking, able to handle high-pressure situations.
• Attention to detail, quick-thinking, and high level of responsibilit
• Proficient in English language skills, both reading and writing.

3. Experience

• 5+ years of experience in the field of Finance and Accounting.
• Preference given to candidates with experience in general accounting and previous employment in an E-commerce company.
• Proficient in using Microsoft Excel and ERP-365 Dynamics software.

• Bằng cấp: Bachelor
• Độ tuổi: Không giới hạn
• Hình thức: Nhân viên chính thức