I. JOB PURPOSEThe Receivable Accountant (Dispute) is responsible for managing and resolving customerdisputes related to outstanding invoices. This role requires a strong analytical mind, excellentcommunication skills, and a deep understanding of accounting principles. The individual willcollaborate closely with various departments to ensure timely resolution of disputes andminimize financial losses.
II. RESPONSIBILITY AND AUTHORITY
1. Dispute Management:
- Identify, analyze, and categorize customer disputes.
- Investigate and gather necessary documentation to support dispute resolution. Communicate with customers to clarify disputed items and gather required information.
- Collaborate with sales, customer service, and legal departments to resolve disputes.
- Negotiate with customers to reach mutually agreeable solutions.
- Escalate complex disputes to management for further action.
2. Data Analysis
- Analyze dispute trends to identify root causes and implement preventive measures.
- Prepare dispute reports and metrics for management review
3. System Maintenance
- Maintain accurate records of disputes and their resolution.
- Update dispute management system with relevant information.
4. Dispute Management Expansion
- Conduct root cause analysis for recurring dispute types.
- Develop and implement dispute prevention strategies.
- Participate in process improvement initiatives to streamline dispute resolution.
- Collaborate with IT to develop automated dispute resolution tools or systems.
- Manage dispute escalation process and communicate with legal counsel.
- Prepare detailed dispute analysis reports for management.
- Assist in the development of dispute resolution policies and procedures.
5. Customer Relationship Management
- Build strong relationships with customers to facilitate dispute resolution.
- Provide excellent customer service throughout the dispute process.
- Handle customer complaints professionally and effectively.
- Identify opportunities for upselling or cross-selling during the dispute resolution process.
6. Collections
- Follow up on disputed invoices to encourage timely payment.
- Initiate collection efforts for disputed amounts where applicable.
- Coordinate with the collections department on disputed accounts.
