KEY RESPONSIBILITIES:
Homesis account management:
- Support processes from onboarding (account setup, role assignments, IT asset request,…) to offboarding (SAP resignation, handover process) for sales staff and partner’s staff.
- Manage sales account lifecycle (tracking creation, deactivation, reactivation) to accordingly with HR system status or stakeholder request
- Maintain and update user information in master files and systems.
- Coordinate periodic account reviews and inactivation processes.
- Generate monthly account overview reports.
Homesis relationship management:
- Change monthly relationships of sales account (subordinator/manager/ location), sales agent with point of sales (POS) involved
- Perform activities related to assign or revoke salesrooms for sales network accounts
- Administrative Support:
- Provide monthly movement list (sales networks employees) & update related information in system, create code and role for new sales management and upper management level, provide administrative support to the sales team.
- Assist with the preparation of reports, presentations, and other materials as needed.
Process Improvement:
- Identify opportunities to streamline and enhance user account management, and POS assignment processes.
Cross-Functional Collaboration:
- Collaborate with People, IT, and sales teams to ensure seamless coordination and communication.
- Provide support and insights to internal stakeholders regarding user accounts and Homesis/CAS system issues
Others
- Other related duties requested by line manager
