Regional Key Account Manager, Grab for Business

Our Team:

As a member of Grab, not only will you bring your skill sets to drive our team forward, but you will also develop your untapped potential and be inspired by some of the most amazing minds in the industry. Our team consists of both young and experienced individuals who are tenacious, motivated and energized by the fact that we exist to make a change - have a societal impact in Southeast Asia.

Grab for Business is the B2B team within Grab that helps to simplify business transportation, business delivery and related services for companies across Southeast Asia. We actively engage with top companies and top brands across the region and its imperative that we drive successful key account management in our organisation. To this end, we are looking for a strong Regional Key Accounts Manager in our Grab for Business team to manage and grow an expanding portfolio of top customers.

To perform this role well candidate needs to have strong communication skills, attention to detail, ability to create and follow processes, and a track record of exceeding expectations.

The Role:

• You will report to the Regional Manager - Grab for Business

• Relationship Management: Build strong and long-lasting relationships with our top regional customers and top brands through long term planning, handling objections, asking the right questions and understanding their pain points while resolving them. Establish a solid understanding of Grab’s business solutions to service your customers better. Build and maintain healthy cross-functional relationships within the wider customer organisation for smoother alignment and future opportunities.

• Key Account Management: Assess, clarify and validate customer needs on a regular basis. Work with cross-functional stakeholders to develops solutions that best address consumer needs while simultaneously meeting performance objectives. Own a top account portfolio and leverage customer, industry and data-backed insights to successfully upsell and cross-sell our platform products to achieve revenue goals and outserve our customers.

• Data Analysis & Insights: With in-depth data analysis of the business (using CRM and other internal tools), drive and develop develops account specific growth strategies and approaches, solidifying Grab for Business’ position as a market leader. Present account plans based upon data driven insights to establish revenue goals and business plans that advance the accounts’ performance while also working on new initiatives and launches.

The Qualifications:

• Education: Bachelor’s Degree (minimum)

• Work Experience: Minimum of 4-8 years of key account management experience within a fast-paced and highly competitive B2B, media, enterprise or corporate environment (direct customer facing role).

• Proven track record in establishing strong client relationships. A suitable candidate will have an impressive track record in meeting and even exceeding revenue targets.

• Strong interpersonal skills with an ability to effectively network with customers and within the overall Grab business.

• Coachable attitude. Should be willing and able to learn about the Grab for Business platform, Grab’s multiple products, processes and stakeholders very fast.

• Communication: Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly.

• Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have a deep desire to excel and develop a career in a hyper-growth tech startup. Should have demonstrated integrity and respect in the performance of their duties.

• Proficiency in customer experience tools (CRM tools, reporting dashboards)

• Comfortable with data analysis (MS Office, Google Docs / Sheets / Slides)