Quality Control Specialist

Galaxy Telecom is a member company of Galaxy Holdings – a technology group under Sovico Group. We focus on developing next-generation telecommunications products such as SkyFi – a new-generation mobile network providing both physical SIM and eSIM with domestic and international voice and data packages, aiming to deliver a flexible, convenient, and borderless user experience.

The QC Engineer will be responsible for ensuring the quality of telecommunications products and services (SkyFi eSIM, MVNO) by designing, executing, and optimizing testing processes. The role includes:

Functional & Performance Testing:

• Conduct functional testing for eSIM, physical SIM, service packages, voice, SMS, and data.
• Test network connectivity quality, speed, stability, and latency.
• Evaluate the performance of applications and customer portals (web/app).

Quality Assurance Process:

• Develop and update Test Cases, Test Plans, and Test Scripts for new and existing products/services. Work with development teams, operations, and network partners to troubleshoot issues and improve products.
• Ensure testing processes comply with ISO/IEC, ITU, or internal standards.

Integration & Compatibility Testing:

• Perform system integration testing with partner networks (Core Network, Billing, CRM, API).
• Ensure eSIM compatibility across various devices, operating systems, and platforms.

Quality Reporting & Improvement:

• Create detailed bug reports and track the fix/verification process.
• Analyze defect data and propose solutions to enhance customer experience.

Job requirements:

• Bachelor’s or College degree in Information Technology, Telecommunications, or related fields.
• Minimum of 2 years of experience as a QC/QA Engineer, preferably in telecommunications, MVNO, or Mobile App/Web.
• Knowledge of mobile network technologies (2G/3G/4G/5G), SIM/eSIM, activation, and provisioning processes.
• Skills in writing Test Cases, Test Plans, and using bug tracking tools (Jira, TestRail, etc.).

Preferred Qualifications:

• Experience in testing Billing, CRM, and OSS/BSS systems.
• Skills in log analysis and using telecommunications testing tools (Wireshark, QXDM, TEMS, etc.).
• Good technical communication skills in English.

BENEFITS:

• Competitive salary.
• Full participation in Social Insurance, Health Insurance, Unemployment Insurance as regulated.
• Performance bonuses, 13th-month salary.
• Professional working environment with career development opportunities.
• Training programs to enhance expertise.

• Bằng cấp: Bachelor
• Độ tuổi: Không giới hạn
• Hình thức: Nhân viên chính thức