Get to know our Team:
As a member of our Grab Family, not only will your skillsets be capitalized but you will also develop your untapped potential and be inspired with some of the most amazing minds in the industry. Our team consists of young but experienced individuals who are tenacious and energized by the fact that we exist to make a change - a change that has made a societal impact in Southeast Asia.
The day-to-day activities:
- Recommend ways to improve processes, penalties and guidelines based on actual case, reviews and observations.
- Standardizing Grab verticals through quality of fleet
- Monitoring, reporting, and recommending on driver activation and incentives
- Participating in planning and auditing, controlling the full cycle of drivers’ quality and performance.
- Provide clear, detailed and actionable constructive feedback and recommendations to the stakeholders
- Participate in vertical meetings to ensure stakeholder feedback affecting quality guidelines and expected behaviours are integrated to the quality standard
- Control risks of accidents Bikers (GrabBike) and Goods (GrabExpress)
- Document quality assessments and feedback.
- Internal and external reporting as needed
- Leading and coaching a full team
The must haves:
- At least 5 years of experience in a similar role
- Excellent English in written and spoken communication
- Able to work under high pressure
- Strong acumen in data analysis, reporting, time management, and organizational skills
- Proficiency in MS Office applications (e.g., Word, Excel, and PowerPoint)
- Hard working, enthusiastic, keen on learning
