OTC Regional Business Solutions Expert

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

MAIN PURPOSE

· Support Regional Office as SAP maintenance and support Center.

· Provides Application Managed Service (AMS) in APAC region for the various enterprise applications troubleshoot and resolve issues & requests within targeted SLA.

· This role uses consulting skills, business knowledge, and SAP solution expertise to effectively integrate SAP technology into the business environment to achieve expected business results.

KEY RESPONSIBILITIES

· Act as point of contact to analyse and fix application and system issues OTC/ITD area, ensuring SAP services are available and reliable. SAP Modules: SD, and MM

· Responsible for OTC, ITD and Order management, and provide system domain knowledge

· Responsible for OTC/ITD Incidents, Problems and Change Requests, and provide intervention guidance and proactive solutions when required.

· Assist user in requirements gathering, preparation, and follow through of Change Requests

· Assist in CR release and implementations/roll-out by preparing test script/ test scenario or conduct/coordinate or support users in carrying out User Acceptance/Regression Test.

· Manages incidents reported by user and follow-up promptly with RCA and CAPA approach and industry best practices.

· Acts as liaison for troubleshooting and support: investigate, analyse, and solve software problems and map business requirements, processes, and objectives; develop necessary modifications to satisfy needs.

· Maintain a thorough knowledge of the organization and adheres to all organizational standards.

· Provide support outside regular office hours.

· Any other ad-hoc duties assigned.