Get to know our Team:
As a member of our Grab Family, not only will your skillsets be capitalized but you will also develop your untapped potential and be inspired with some of the most amazing minds in the industry. Our team consists of young but experienced individuals who are tenacious and energized by the fact that we exist to make a change - a change that has made a societal impact in Southeast Asia.
The day-to-day activities:
- Oversees day-to-day operation of GrabBike and GrabExpress business, including but not limited to, driver communication, driver acquisition/training, ops solutions
- Develop driver program and incentive structures to increase driver activity and sense of community
- Make sure 100% team member understand operational process & deliver targets assigned.
- Responsible for monitoring team’s performance on inplementation of periodical retention activities for drivers.
- Coordinate with other teams ie. Sales, Training, QC, Payment to make sure the operations go smoothly & meet target for Hanoi’s market.
- Analyze operation to make recommendation that will improve driver and customer acquisition processes
- Follow closely operational activities in Hanoi & driver community to connect & timely provide support.
- Understand team’s main KPIs & propose appropriate plans to hit targets.
- Plan and set targets for department, along with key operational matrices for each of individual team members
- Continually review organizatinal design and policies to maximize team’s cohesion and individual’s professional development
- Examplify & comply with all principles & core value of Grab.
The must haves:
- Working hours: 48 hours/week.
- Minimum 4 years of relevant work experience.
- Go-getter and motivated leader who is able to get things done. One who is willing to both lead at high level and be hands-on as needed and proactively assume responsibilities and ownership
- Able to identify problems, articulate what needs to be done, assign tasks to team members, and regularly check in on them to measure results
- Strong analytical and writing skills; proficient in using Microsoft products such as Excel, PowerPoint, Word
- Fluent in Vietnamese and English
- Customer Orientation: Understand needs and expectations of customers and customer service mindset.
- The ability to change and to lead change in time to meet the needs of the business change.
- Effective communication.
- Skills and knowledge of operational procedures.
- Start-up spririt & working under high pressure.
