Operations Executive - VN

Responsibilities

Your role as Associate/Senior Associate will be to work closely with clients to
improve and transform the effectiveness and efficiency of their operations,
customer experience. As a part of Financial Services Operations Team you
should have:

● Knowledge of the key strategic business drivers, regulatory
constraints and operational process requirements across financial
services
● The ability to define a strategy, develop business cases and define
the target operating model (organization design, customer
experience, processes)

In your role you will be delivering complex solutions which can include but
are not limited to:
● Front-to-back office operation business analysis and business
processes review, redesign and optimisation (E.g. Client
Onboarding, KYC/AML)
● Transformational change across a financial services organization
(core banking solution implementation, technology / digital
integration, cost optimisation)
● Establishment of Shared Services Centre and outsourcing function
● Enabling technology / digital implementations like RPA, and
FinTech related solutions
● Work closely with the engagement team, manager and client
representative to deliver the projects
● Act as the daily contact point for the clients

Requirements

● A recognised Degree qualification
● Experience in operations excellence roles such as digital process
optimisation
● Min. 2 years and above of relevant experience
● Experience working in Big 4 Consulting firms and/or Financial
Services firms (Retail Banks, Corporate / Institutional Banks,
Insurance, Asset Management, Capital Markets); experience in
Operations and Project Management office would be advantageous
● Prior project management and/or consulting experience is required
● Good understanding of key Financial Services operations trends
and FinTech (including but not limited to BlockChain, RPA, Machine
Learning, IOT)
● Strong analytical, interpersonal, written and verbal skills
● Track record of senior executive level engagement
● A proven ability to translate client objectives into deliverable
design, and develop deliverables that address complex situations
● Strong MS Office skills: MS PowerPoint, MS Excel, MS Project, MS
Visio
● Strong presentation skills and group facilitation
● Demonstrated management skills, including the ability to train and
develop staff, manage project budgets and develop strong client relationships