Map Ops Lead, Vietnam

Get to know our Team:

The Maps Ops Lead will be an integral team member of the Geo product organization that is tasked with building world-class mapping and places of interest content for SEA.

Get to know the Role:

We are looking for individuals with strong understanding of the user experience for our maps product, who can work closely with the product team to ensure the maps organization ships the highest quality experience. The candidate should have experience working with other remote teams, and be able to oversee their team while still ensuring consistency with the rest of the Maps team around the region.

The day-to-day activities:

• Oversee the day-to-day performance of a group of regional Maps Ops members

• Conduct administrative tasks and manage teams’ schedule

• Organize and prioritize daily & weekly assignments

• Monitor individual and team performance against defined KPI’s

• Identify training and process improvement opportunities

• Provide regular team status updates to management

• Support Map Ops team members in problem solving and address escalated issues in a responsive, timely, and accurate manner

• Submit and track production issues to resolution

• To adhere to Grab’s confidentiality procedures and policies when collecting, storing and sharing data

The above list of responsibilities is not exhaustive and additional related tasks may be added.

The must haves:

• Bachelor’s Degree or equivalent

• Minimum of 3 years’ relevant professional experience

• Strong decision making and critical thinking skills with sound judgment

• Proven ability to work across multiple time zones, cultures and business groups

• Able to organize and prioritize projects or assignments

• Self-starter with the ability to work autonomously without close supervision

• Passion for improving Grab’s Maps user experience

• Experience managing a regional team preferred

• Computer skills with knowledge of office software applications

• Advanced Excel skills preferred

• Detail oriented

• Analytical and problem solving skills essential

• Planning and organizational skills

• Good communication skills, fluent in English and at least one other SEA language

• Team player