Lead Product Operations Manager (Thailand)

Get to Know The Role:

• Customer Obsession:

  • We are in a fast-growing and rapidly evolving competitive landscape. It is critical for us to build products that have a real customer value proposition to become the preferred choice for customers.

  • You will champion the customer in countries by understanding trends and patterns to synthesize learnings and surface insights with key internal stakeholders.

• Holistic View:

  • We operate across several verticals in multiple geographies. It is imperative to prioritize and be prudent with our time, resources and capital. 

  • You will be a key thought partner for the country and vertical heads to ensure the product is delivering on the in-market customer and business outcomes.

• Structured Scalable Process:

  • We have a highly complex architecture. It is crucial to project manage many workstreams and link different stakeholders in a structured and organized manner.

  • You will build a scalable product rollout process that ensures operational readiness to achieve business goals and velocity needs.

Day-to-Day Activities: 

• Execute Rollouts:

  • Develop the country product rollout calendar as list of priority features by country based on the overall roadmap.

  • Project manage successful and timely implementation of end-to-end country product rollout plans.

  • Provide training support, product configuration guidance.

• Generate Insight:

  • Surface and advocate key insights from the business to inform quarterly product prioritisation.

• Build Consensus:

  • Ensure alignment across business stakeholders and tech families on key objectives for product initiatives.

  • Serve as a primary point of contact for product-related questions for country rollouts.

  • Lead a community of strategic leaders to encourage meaningful customer-centric business impact.

Qualifications/Certifications/Experience:

• 5+ years experience in a strategy/operations/customer-facing/product management role

• Thai speaking as role will be based out of Thailand

• Experience at a tech software company

• Minimum Bachelor’s Degree in computer science, software engineering, business, finance, economics or related fields

• Excellent communication and stakeholder management skills

• Strong analytical, organizational, and creative problem solving skills

• Strong business acumen, customer focused, team and results-oriented

• Highly comfortable and adaptable in a semi-structured environment and organisation that changes frequently

• Passionate about the social mission and making a positive impact in emerging markets