Key Account Manager

Grab Vietnam

Ngày cập nhật: 28/01/2019

The Role:

You will report to the Country Head of Strategic Partnerships
Relationship Management: Build strong and long-lasting relationships with our top regional and industry partners through long term planning, handling objections, asking the right questions and understanding their pain points while resolving them. Build and maintain healthy cross-functional relationships within the wider customer organisation for smoother alignment and future opportunities.
Key Account Management: Assess, clarify and validate partnership needs on a regular basis. Work with cross-functional stakeholders to develops solutions that best address consumer needs while simultaneously meeting performance objectives. Own a top account portfolio and leverage customer, industry and data-backed insights to successfully up-sell and cross-sell our platform products to achieve revenue goals and outserve our customers.
Data Analysis & Insights: With in-depth data analysis of the business (using CRM and other internal tools), drive and develop develops account specific growth strategies and approaches, solidifying Indonesia as a market leader. Present account plans based upon data driven insights to establish revenue goals and business plans that advance the accounts’ performance while also working on new initiatives and launches.

The Qualifications:

Education: Bachelor’s Degree (minimum)
Work Experience: Minimum of 8 years of key account management experience within a fast-paced and highly competitive B2B, media, enterprise or corporate environment (direct customer facing role).
Proven and successful track record in establishing strong client relationships.
Strong interpersonal skills with an ability to effectively network with strategic partners and the overall Grab business.
Coachable attitude. Should be willing and able to learn about the product, processes and key stakeholders very fast.
Communication: Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly.
Ambitious, self-driven and highly motivated individual and leader who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment.
Comfortable with data analysis (MS Office, Google Docs / Sheets / Slides)

Grab Vietnam

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