Nơi làm việc: Hồ Chí Minh
Mức lương:
The day-to-day activities:
Lead all e-payment operations at GrabPay by Moca, including reconciliation & settlement, product operations, risk management and customer service:
Manage reconciliation and settlement activities for GrabPay by Moca, payment platform, covering bank account/card, e-wallet and merchant card payment, including:
Manage the reconciliation and settlement with banks, for bank account/card payment (ATM/Visa/Mastercard/JCB) and e-wallet cash-in/cash-out.
Manage payment reconciliation and settlement with merchants and partners.
Manage fees reconciliation and settlement with banks, merchants and partners.
Manage GrabPay by Moca e-wallet operation, including custodian accounts management.
Lead operational process improvement and product development:
Lead the development and improvement of operational processes and tools
Work with development team, partner banks and internal stakeholders to ensure GrabPay by Moca products comply with regulatory requirements and adhere to industry best practices.
Manage regulatory reporting and operational compliance.
Lead risk management activities for GrabPay by Moca payment platform, including:
Establish policies and operational procedures to actively control risks.
Work with development teams to build and utilize payment risk tools.
Manage transaction monitoring and authorization.
Manage handling of suspicious transactions.
Lead data analysis to continuously improve risk management controls.
Constant monitor of the cashflow in each and every wallet and bank account. Daily/weekly/monthly wallets’ reconciliations.
Monitor and analyze transaction metrics to discover trends and inform product priorities.
Act as a point of escalation of customer issues and advising practical solutions, manage customer service team and activities.
Other duties may be assigned as required.
Key requirements:
University or higher degree in Finance - Banking, Accounting, or equivalent.
At least 05 years of experience as team/department leader (preferably higher) for payment, card or e-banking operations, in banks or e-payment firms.
Deep understanding of the entire payments eco-system including e-payment operations, processors and gateways, acquiring banks, card networks, authorizations, settlements
Preferably understanding of compliance and risk issues.
Ability to communicate clearly and interact with different stakeholders.
Ability to work and create structure out of an undefined environment and make recommendations quickly
Excellent people manager, open to direction and able to guide team to get the job done.
Native Vietnamese speaker with good command of English.
Grab Vietnam
Head of Operations, GrabPay VN
Nơi làm việc: Hồ Chí Minh
Mức lương: Cạnh tranh
Head of Operations, GrabPay VN
Nơi làm việc: Hồ Chí Minh
Mức lương: Cạnh tranh