Head of IT Operations Department.

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Job Purpose:

To manage and oversee the entire IT operations function of the LFVN to ensure the stability, availability, and security of IT systems. This includes infrastructure, applications, databases, and operational processes, while ensuring compliance with internal regulations and legal requirements. The role also supports the successful implementation of IT projects and change requests from development teams and coordinates UAT activities with business units.

Main Responsibilities:

1. IT System Operations Management Ensure the continuous and stable operation of all IT infrastructure (servers, networks, storage, databases, operating systems) and business applications. Oversee system monitoring, incident handling, backup/restore, and ensure service levels (SLA) are met.2. Resource Management Manage DevOps, Application Operations, and Infrastructure Operations teams. Assign tasks, develop team competencies, evaluate performance, and provide coaching and training.3. Strategy & Planning Develop and execute IT operations strategies aligned with the LFVN's business goals and technology roadmap. Plan and manage IT budgets (CAPEX/OPEX) and resource allocation for operational teams. Drive continuous improvement, standardization, and automation of IT processes and workflows.4. Compliance & Security Ensure IT operations meet regulatory, compliance, and audit requirements (e.g., SBV, PCI-DSS, ISO 27001). Enforce policies and controls related to access management, patching, backup, and disaster recovery.5. Project & Change Management Collaborate with IT planing, Security, and Project teams to support new applications, system deployments and infrastructure changes. Govern change management processes to minimize operational risk.6. Incident & Problem Management Lead the response to major incidents, ensuring timely resolution and communication with stakeholders. Conduct root cause analysis (RCA) and implement corrective actions to prevent recurrence.7. Team Development & Leadership Build and develop a high-performing operations team through coaching, training, and career development. Promote a culture of accountability, customer-centricity, and operational excellence.