Grab Driver Center (GDC) Support

Get to know our Team:

The Kuching GDC team works and handle frontline operational matters, supporting the goal of making Kuching the Exemplary Grab City in Malaysia. We work in a fast-paced environment, with a culture of individual ownership of key strategic pillars for Grab Malaysia.

Get to know the Role:

• Maintain clean and safe reception area at Grab Driver Center.
• Attends to enquiries from drivers and assign appropriate ticketing.
• Assist with administrative task and any other duties delegated by the team.
• Greet and meet all internal and external customers with friendly disposition & professionalism.
• Manage the recruitment email to ensure all emails are replied to promptly and driver concerns are addressed.
• Handle escalated driver issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner.
• Provide periodic feedback to the team and maintain a continuous improvement culture.

The day-to-day activities:

• Maintain clean and safe reception area at Grab Driver Center.
• Attends to enquiries from drivers and assign appropriate ticketing.
• Assist with administrative task and any other duties delegated by the team.
• Greet and meet all internal and external customers with friendly disposition & professionalism.
• Manage the recruitment email to ensure all emails are replied to promptly and driver concerns are addressed.
• Handle escalated driver issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner.
• Provide periodic feedback to the team and maintain a continuous improvement culture.

The must haves:

• Powerpoint, excel, general adaptness at understanding new computing software, Bahasa Malaysia, English. Mandarin is an added advantage.
• Process-oriented, presentation skills, team management, conflict management.

• 1-2 years managing people and/or training experience