Oversees day-to-day operation of GF Drivers, including but not limited to, driver communication, driver acquisition/training, operations solutions
Develop driver program and incentive structures to increase driver performance and sense of community
Make sure 100% team member understand operational process & deliver targets assigned.
Responsible for monitoring team’s performance on implementation of periodical retention activities for drivers.
Coordinate with other teams and stake holders to make sure the operations go smoothly & deliver target
Analyze operation to make recommendation that will improve driver acquisition and quality improvement processes
Follow closely operational activities & driver community to connect & timely provide support.
Understand team’s main KPIs & propose appropriate plans to hit targets.
Plan and set targets for department, along with key operational matrices for each of individual team members
Continually review organizational design and policies to maximize team’s cohesion and individual’s professional development
Exemplify & comply with all principles & core value of Grab.
Key requirement:
Minimum 5 years of relevant work experience.
Go-getter and motivated leader who is able to get things done. One who is willing to both lead at high level and be hands-on as needed and proactively assume responsibilities and ownership
Able to identify problems, articulate what needs to be done, assign tasks to team members, and regularly check in on them to measure results
Strong analytical and writing skills; proficient in using Microsoft products such as Excel, PowerPoint, Word
Fluent in Vietnamese and English
Customer Orientation: Understand needs and expectations of customers and customer service mindset.
The ability to change and to lead change in time to meet the needs of the business change.
