Driver Acquisition & Retention Specialist

Get to know our Team:

• We’re looking for a Driver Acquisition and Retention Specialist to be part of the operations team and the position to be based in Johor Bahru.

Get to know the Role:

• Key objective of this role is to out-serve our drivers on all fronts – in the shorter term, through robust and well-thought out loyalty programs.

The day-to-day activities:

• Lead and oversee end-to-end process of driver retention programs. You will be required to analyze driver behavior and historical data, assess appropriate retention programs and execute them.

• Maintain and manage relationship with external partners in the operational process once partnership deal is signed. Expertise in negotiating contracts may required.

• Plan, analyze data and strategize on type of loyalty programs to be launched that are tailored to our driver’s wants & needs.

• Continuously analyze changing driver behaviour and adapting loyalty programs to address most recent issues.

• Communications to drivers on loyalty programs.

• Work very closely with various departments in ensuring smooth driver communication and all driver facing touch points are covered.

• Comfortable in dealing with external parties such as drivers and vendors.

• Organize retention program for drivers and maintain good relationship with drivers.

• Monitor & manage drivers’ participation in marketing events, campaigns etc.

• Any other duties assigned to you by your Supervisor.

The must haves:

• Must possess at least Diploma or Bachelor’s degree in any discipline.
• Negotiation skill.

• Microsoft excel skills.

• Excellent problem solving, negotiation, organizational, interpersonal and communication skills.

• Ability to work independently and deal effectively with complex, changing and ambiguous environments.

• Ability to converse in English and Bahasa Malaysia.

• Good command and communication skills.