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Doctor Assistant Team Leader

ACC - American Chiropractic Clinic
Ngày cập nhật: 10/10/2025

Thông tin tuyển dụng

Phúc lợi

  • Chế độ bảo hiểm
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Tăng lương
  • Phụ cấp thâm niên

Mô tả công việc

Key Responsibilities:

Team Leadership & Training

  • Lead and supervise the Doctor Assistant team to ensure high standards of patient care and operational efficiency.
  • Support the onboarding and ongoing training of Doctor Assistants to maintain consistency in service delivery and clinical protocols.
  • Monitor staff performance and provide coaching to ensure quality interpretation and service excellence.

Clinical Support & Patient Care

  • Escort patients to consultation rooms and prepare them for treatment in accordance with clinic procedures.
  • Assist doctors during medical examinations and procedures, ensuring patient comfort and safety.
  • Provide clear instructions to patients as directed by the attending doctor.

Administrative & Scheduling Duties

  • Organize and manage team work schedules to ensure adequate coverage and smooth clinic operations.
  • Coordinate and schedule patient appointments, including follow-ups and periodic check-ups.
  • Maintain accurate and up-to-date patient medical records, including reports and treatment documentation.

Communication & Coordination

  • Serve as a liaison between patients, doctors, and other departments to ensure timely resolution of inquiries and concerns.
  • Process internal and external messages efficiently and ensure appropriate follow-up actions are taken.
  • Conduct follow-up calls with patients who have pending care plans, missed appointments, or require additional clarification.

Clinic Operations & Inventory Management

  • Ensure consultation rooms are fully stocked with necessary medical supplies and instruments.
  • Oversee the sterilization and maintenance of equipment in compliance with clinic standards.
  • Manage workflow and staff allocation in the scan room to support orthotic production and patient evaluations.

Quality Assurance & Ad-Hoc Duties

  • Maintain organized systems to support efficient patient flow and minimize wait times.
  • Ensure all relevant documentation is available and properly filed in patient records.
  • Perform additional tasks as assigned by Clinic Manager to support the operation

Yêu cầu công việc

Requirements (Qualifications & Working Experience)

1.      Degree in the relevant field is preferred;

2.      Minimum 4 years of relevant working experience;

3.      Excellent customer service with good communication & interpersonal skills;

4.      Good problem-solving skills & the ability to handle conflicts;

5.      Ability to work well under pressure & willing to work in shifts & overtime;

6.      Must be a team player with positive attitude, showing empathy, proactive, flexible, energetic & adaptive to change;

7.      Able to handle patient’s confidential information in a professional manner;

8.      Strong organizational & planning skills;

9.      Proficient in MS Office and patient management software;

10.   Excellent command of Vietnamese & English, written & spoken.

11.   Ability to foresee internal human resource and customer service risks and gaps and make plan for the best control, management and improvement

Thông tin khác

  • Bằng cấp: College
  • Độ tuổi: Không giới hạn
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

ACC - American Chiropractic Clinic

https://acc.vn/ Tổng số nhân viên: 25-99

Our Clinic - ACC Vietnam Established in 2006 by Dr. Wade Brackenbury and a dedicated team of associates, ACC Chiropractic Clinic has locations in Ho Chi... Xem thêm

Doctor Assistant Team Leader

ACC - American Chiropractic Clinic